Job Type: Part-time with full-time possible
Hours: Vary Monday-Saturday 9 AM-9 pm
Wage: $14.25
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
of Position:
Are you energetic, reliable, and motivated by performance? We’re hiring outbound call center agents to join our growing team! This is a great opportunity for someone who thrives in a goal-driven environment and is looking to grow into a full-time role.
Job Duties / Responsibilities / Essential Functions:
Make outbound calls using a provided script
Engage customers with a positive and professional attitude
Follow the call flow and meet performance goals
Accurately input call details and maintain records
Represent our brand with enthusiasm and integrity
Reliable and punctual, with a strong work ethic
Comfortable working independently and as part of a team
Required Knowledge /Skills / Abilities / Qualifications:
Must possess excellent communication skills.
Have a high level of tele-sales techniques to persuade callers
Ability to work independently with minimal supervision, but keeping the lines of communication open when you are faced with any puzzling questions or concerns.
Intermediate data-capture, typing, grammar, and spelling skills.
Ability to take directions from leadership via Zoom and chat
Understanding that agent activity is closely monitored using call center technology to track productivity and quality.
At least 1 year of actual Call center experience, working with automatic dialers
Must be 18 years or older
A minimum of a high school diploma or GED
A higher degree would be of great advantage, especially for career advancement
Must be able to pass a 7-year background check
WAH Requirements:
Computer & Internet Specs: To be successful in this remote position, the following technical requirements must be met: Processor Speed/Type: 2.6GHz or faster Memory (RAM): 8GB minimum Hard Drive: 500GB total storage Available Disk Space: At least 30% available Internet Speed: Download: Minimum 80 Mbps Upload: Minimum 10 Mbps Accessories: Wired headset (with microphone) External mouse External keyboard External monitor (recommended)
Hours of Operations / Schedules:
Part-Time with flexible availability.
Shifts available Monday through Saturday, between 9:00 AM and 9:00 PM EST. Must be able to work a mix of morning, evening, and/or weekend shifts
If you are interested in growing your business or increasing efficiency, AnswerNet has the expertise, technology, and people to help you take your company to new heights! As your call center partner, we realize we are an extension of your brand, a privilege we take very seriously. To protect your brand and deliver on our promise of exceptional customer service, you benefit from one of the most comprehensive agent training programs in the industry.
With 31 contact centers in the United States and Canada, you can take advantage of more than 50 different telephony-related services, including traditional inbound, outbound, and BPO work, as well as customized programs to meet your specific needs. With no program too big or too small, AnswerNet looks forward to adding you to our roster of more than 10,000 satisfied customers.
