Job Description

• Utilize targeted prospect lists to execute a high volume of outbound calls and emails, introducing DiscountMugs.com’s branded merchandise solutions and value proposition.
• Conduct needs-based conversations with prospective clients and recommend appropriate branded product solutions.
• Generate qualified leads and schedule appointments or demos, transitioning warm opportunities to the sales team as appropriate.
• Engage both existing and prospective customers by asking insightful questions, actively listening to pain points, and clearly articulating how our products address their needs.
• Maintain a positive, confident, and professional phone presence; act as a frontline representative of the DiscountMugs.com brand.
• Work effectively in a fast-paced environment while meeting or exceeding outreach, activity, and scheduling targets.
• Accurately document all call activities, lead status, outcomes, and follow-up tasks in the CRM; provide regular performance and activity updates.
• Collaborate closely with marketing and sales to refine prospect lists, messaging, and call scripts, sharing feedback from customer interactions.
• Continuously build product and industry knowledge, adapting your approach based on feedback and handling rejection with resilience.
• • High school diploma or equivalent required.
  • Proven experience in outbound calling, cold calling, telesales, B2B prospecting, or similar roles focused on generating new business.
  • Exceptional verbal communication skills, including the ability to adapt to different personalities, keep conversations engaging, listen actively, ask meaningful questions, and clearly articulate value.
  • Comfortable making a high volume of calls each day, handling rejection professionally, and maintaining motivation and momentum.
  • Strong organizational skills with the ability to manage a pipeline, prioritize follow-up tasks, and use a CRM effectively.
  • Self-motivated, energetic, and goal-oriented; you take initiative and proactively drive results.
  • Team-oriented mindset combined with the ability to work independently; you monitor your own metrics and maintain a consistently positive attitude.
  • Genuine, outgoing presence and confident “phone voice” (and video when needed); you believe relationships open doors and are committed to building trust with every interaction.

  Preferred:

  • Experience in the promotional products, branded merchandise, or print-on-demand industry.
  • Comfortable speaking with business decision-makers, including owners, marketing leaders, and event coordinators.
  • Familiarity with outreach tools, dialers, CRM workflows, and basic data entry and analysis.