Job Description

IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity.

The Outbound Sales Executive is a high-performing consultative sales professional responsible for proactively generating and converting outbound sales opportunities for Silversea’s ultra-luxury cruise experiences.

This role is designed for experienced outbound sales professionals who demonstrate a strong track record in high-conversion consultative sales environments, particularly within luxury travel, hospitality, financial services, real estate, or other premium sectors involving high-value purchasing decisions.

Unlike traditional outbound sales roles focused primarily on volume-based lead conversion, this position requires the ability to engage affluent and high-net-worth clientele, manage longer and more complex decision journeys, and convert premium leads into confirmed bookings through a highly personalised and consultative sales approach.

This will play a critical role in supporting the Americas consumer sales strategy, contributing directly to revenue growth by converting qualified leads and nurturing client relationships aligned with the Silversea ultra-luxury brand.

Key Responsibilities:

Consultative Sales & Revenue Generation

• Proactively manage outbound sales opportunities across the Americas market through targeted outreach to qualified prospects and existing leads.
• Engage with prospective guests through highly consultative sales conversations focused on understanding travel aspirations, lifestyle preferences, and luxury expectations.
• Present and position Silversea’s luxury cruise experiences in a compelling and personalised manner aligned with the brand’s premium positioning.
• Manage the full consultative sales cycle from initial engagement through booking confirmation.
• Convert high-value enquiries and opportunities into revenue while maintaining strong conversion ratios.

Client Relationship Management

• Develop strong relationships with prospective and repeat guests by providing a highly personalised and attentive sales experience.
• Build trust with clients through product expertise, destination knowledge, and an understanding of luxury travel expectations.
• Maintain regular follow-up with leads and prospects to nurture opportunities through longer and more complex decision-making cycles.

Sales Performance & Commercial Accountability

• Consistently achieve or exceed defined revenue targets, productivity metrics, and conversion benchmarks.
• Maintain a high level of commercial discipline in managing leads, pipeline activity, and conversion opportunities.
• Demonstrate ownership and accountability for revenue contribution and sales outcomes.

Lead Management & Pipeline Development

• Effectively manage and prioritise qualified leads provided through marketing campaigns, inbound enquiries, and outbound initiatives.
• Maintain an organised and accurate sales pipeline through the company’s CRM system.
• Track and manage lead progression through the full sales funnel.

Product & Market Expertise

• Maintain deep knowledge of Silversea’s luxury cruise offerings, itineraries, destinations, and onboard experiences.
• Understand key differentiators of the ultra-luxury cruise market and effectively communicate the value proposition to prospective guests.
• Stay informed of industry trends and competitor positioning within the luxury travel sector.

Cross-Functional Collaboration

• Work closely with Marketing, Commercial Planning, and Sales Leadership to optimise lead conversion strategies and campaign effectiveness.
• Provide feedback on lead quality, guest insights, and conversion trends to support continuous improvement of sales and marketing initiatives.

Qualifications:

Required Experience:

• Minimum 7 years of experience in outbound consultative sales within a high-value or premium sales environment.
• Proven track record of consistently achieving strong sales conversion performance.
• Experience selling luxury products or services, including travel, hospitality, real estate, financial services, or other premium sectors preferred.
• Demonstrated ability to manage longer and more complex sales cycles.
• Experience engaging with affluent or high-net-worth clientele is highly desirable.

Required Skills & Competencies:

Commercial Sales Expertise

• Strong consultative selling skills
• Ability to influence purchasing decisions through relationship-based selling
• High level of confidence engaging with premium clientele

Communication & Relationship Building

• Exceptional verbal communication skills
• Ability to build trust and credibility quickly with prospective clients
• Strong listening and needs-analysis capability

Sales Discipline & Organisation

• Strong pipeline management and CRM discipline
• Ability to prioritise and manage multiple opportunities simultaneously
• Results-oriented with strong accountability for revenue outcomes

Luxury Mindset

• Understanding of premium customer service standards
• Ability to deliver a refined and personalised guest experience
• Attention to detail aligned with luxury brand expectations

Education

• Bachelor’s degree preferred but not mandatory
• Relevant experience in consultative sales environments is highly valued

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.