Job Description

Join Our Dynamic Team & Make a Difference!

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services!

At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade.

Our commitment to exceptional service has earned us 300+ glowing online reviews and we live by our motto: “Reliable, Responsive, Reassuring... That’s Ruttley.”

Why You'll Love Working With Us

Competitive Remuneration Package: Your hard work deserves a rewarding pay.

• Career Growth: We invest in your future with continuous learning and development opportunities.
• Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
• Fun Work Outings: We believe in work-life balance and having fun along the way!

What about you? In this role, you will be required to undertake the following duties, not limited to:

• Make outbound calls to our existing customer database (warm leads) to generate leads and appointments for our plumbing and electrical services.
• Maintain a high call volume while ensuring professionalism and excellent customer service.
• Identify and qualify potential leads within our database, ensuring accurate information is recorded.
• Follow up on leads to maximize conversion rates.
• Conduct follow-up calls on lost jobs, addressing any concerns and attempting to re-engage customers.
• Meet and exceed weekly and monthly targets.
• Assist with general administrative tasks, including data entry, appointment scheduling, and maintaining customer records.
• Answer incoming calls and provide assistance during peak call volume or overflow situations.

What you need?

• Proven experience in outbound sales or appointment setting, preferably in the home services industry.
• Excellent communication skills, both verbal and written.
• Customer-oriented with a pleasant and engaging phone manner.
• Self-motivated, results-driven, and a strong desire to succeed.
• Familiarity with CRM software is a plus.
• Ability to work in a fast-paced environment.

BENEFITS:

• Career development
• Part of a growing & successful team
• Great company culture
• Regular work outings