Contact Centre- PDS Sales(Oubound)
Location: Dublin Ireland
Hybrid working in office every Tuesday, Wednesday and Thursday
VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.
VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most. For more information, visit www.vikingcloud.com and follow us at www.linkedin.com
This Position
We have vacancies for a Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.
Responsibilities
•Provide excellent Security and/or Compliance support via multiple customer engagement channels, including voice, web-chat, email and SMS.
•Provide excellent customer experience at every customer touchpoint, whilst being mindful of average handling time to optimize both experience and productivity.
•Be assessed using our industry-leading quality program and receive regular feedback, coaching and support to ensure success.
•Educate customers on the relevance and importance of industry security and compliance standards.
•Using Sysnet technology, assist and/or manage customer profiles to determine their Security and compliance requirements, and complete/maintain the subsequent security assessments to determine security andcompliance status.
•Identify opportunities to promote and upsell additional security and compliance products when supportingcustomers based on their customer profile.
•Undertake additional tasks as necessary based upon business needs.
Qualifications
•1 year’s experience in a fast-paced customer service environment (preferably call centre environment)
•Leaving certificate or equivalent desirable
•Full-time working; 37.5 hours per week, 8-hour shift between 8 am - 10pm
•Active listener who communicates purposefully and confidently.
•Team player with a positive outlook, who enjoys working in a customer services environment.
•Strong attention to detail and the ability to multi-task.
•A passion for tech and software products.
•Strong decision-making and problem-solving skills.
•Ability to work flexible shifts, adhering to agreed schedules.
•Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
•Excellent written and spoken English
•Customer service experience in a similar role would be a distinct advantage
Benefits
•Career Progression Opportunities
•Death in Service Cover
•Disability Cover
•Employee wellness program
•Free, on-site parking
•Hybrid working
•Pension
•Performance recognition through gamification bonus
•Recreation facilities
•Regular staff social events
VikingCloud is an equal opportunities employer.
Information that VikingCloud maintains on its candidates is captured in the Candidate Privacy Notice.
VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
