Job Description

The Outbound Operations Manager (AM and PM SHIFT) provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.

Essential Duties & Responsibilities:

• Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions.
• Actively contribute to the professional growth of direct reports and lead the Individual
• Foster a culture of accountability, engagement, empowerment, and high performance.
• Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required.
• Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization.
• Set and achieve daily, monthly, and annual productivity and quality KPIs.
• Drive continuous improvement and lean initiatives across all functional areas.
• Own process layout and value stream performance improvements.
• Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives.
• Ensure compliance with federal, state, and local regulations and corporate policies.
• Promote and maintain a strong safety culture across the facility.
• Partner with the Senior Manager to influence strategic initiatives and support company goals.
• Collaborate with internal functional leaders to ensure policy alignment and operational compliance.
• Manage relationships with seasonal staffing vendors and advise leadership on labor planning.
• Maintain current and accurate SOPs and training programs within the value stream.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred.
• Experience with LEAN, Six Sigma, or other process improvement methodologies required.
• Six Sigma certification preferred.
• 4+ years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations.
• Proven experience managing large teams (100+ associates) across multiple shifts or functions.
• Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies.
• Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights.