One Hour Heating & Air Conditioning

Outbound Lead Coordinator / Plumbing and HVAC

One Hour Heating & Air Conditioning  •  $30 - $36/hr  •  San Diego, CA (Onsite)  •  5 months ago
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Job Description

Responsive recruiter Benefits:

  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
  • Wellness resources

Outbound Lead Coordinator
Location: San Diego, CA (In-office)
Type: Full Time
Pay: $30–$36 per hour (based on experience)
Schedule: Monday–Friday

Why this role mattersWe support both HVAC and plumbing and we have thousands of past customers, canceled appointments, and unsold estimates. When follow-up is fast and consistent, customers are taken care of and schedules stay full. When it isn’t, opportunities are missed.

This role exists to make sure no lead falls through the cracks

What you’ll do

  • Make outbound calls and texts daily to:
    • Unsold HVAC and plumbing estimates
    • Canceled appointments
    • Past customers and maintenance opportunities
  • Book tune-ups, inspections, and follow-up appointments
  • Create and manage leads and follow-ups in ServiceTitan
  • Keep every open lead updated with clear notes, status, and next steps
  • Close out leads cleanly when customers move forward, decline, or confirm replacement
  • Keep outbound lists organized, current, and prioritized
  • Lead day-to-day outbound execution by example and help keep the team on track
  • Identify additional outbound opportunities inside ServiceTitan
  • Support HVAC and plumbing cross-sell follow-up as programs roll out
  • Work closely with the Operations Manager to keep schedules full, especially during slower periods

Role scopeThis is a lead execution role with ownership over outbound follow-up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day.

This is not a formal people-management role (no hiring, firing, or discipline responsibilities). You’ll work closely with the Operations Manager, who remains accountable for operational decisions and performance management.

You’ll be a great fit if you

  • Have experience in HVAC, plumbing, or home services (strongly preferred)
  • Are comfortable with high-volume outbound calling and texting
  • Are organized and don’t let follow-ups slip
  • Take ownership and follow through without being chased
  • Can lead peers by example without needing a title
  • Have ServiceTitan experience (a plus, not required)

What we offer

  • $30–$36 per hour
  • Monday–Friday, in-office schedule
  • Clear expectations and ownership
  • Leadership visibility and real impact
  • Opportunity to grow as our plumbing division expands
  • A team that values accountability, follow-through, and results

Benefits

  • 401(k) with company match
  • Paid time off (holidays, vacation, sick, birthday, anniversary)
  • 100% employer-paid medical insurance
  • On-site gym and shower access
  • Employee discounts (including mortgage perks)


Compensation: $30.00 - $36.00 per hour

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

  1. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

  2. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

  3. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.

One Hour Heating & Air Conditioning

About One Hour Heating & Air Conditioning

When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about our customers' comfort.

Owning and growing your own business has never been easier. Whether you are just starting out or looking to grow your business, you will be able to do so much more for your customers, your employees, and yourself:

⏰Unlimited training and business coaching

⏰Integrated business management systems

⏰Advertising strategies to generate more marketing leads

It’s that approach that has helped the One Hour Heating & Air Conditioning brand grow, representing more than 370 territories across the U.S.

At One Hour Heating & Air Conditioning, we offer more than just an HVAC franchise opportunity. When you come onboard with us, you’ll realize:

⏰You can do so much more for your customers, your employees and yourself

⏰You’ll still retain 100% ownership of your company

Each of our franchisees is experienced, talented, and uniquely qualified to be part of our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. We’ve done it time and time again. And we’re excited to do it for your business, too.

We’re confident that our tried-and-proven business conversion model—and our Conversion Incentive Program opportunity for qualified contractors —can help you achieve your business goals.

🔹Part of the Authority Brands Family🔹

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Phoenix, AZ
Year Founded
2002
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