Job Description

This is a remote position. Work Setup: Remote | Work From Home Schedule: 30–40 hours per week | US Eastern Time | Some Saturdays required, Sundays off Industry: Home Services / Plumbing About the Role We are looking for a confident, proactive, and results-driven Outbound & Inbound Phone Specialist to support a residential plumbing company based in Southern Maryland, USA. The ideal candidate has strong phone communication skills, proven outbound sales or follow-up experience, and the ability to turn customer conversations into booked appointments. This role requires someone who can confidently handle objections, follow up persistently without being pushy, and deliver a professional, friendly customer experience. Key Responsibilities Make outbound calls to previous customers, open estimates, and existing leads to generate sales and book appointments. Follow up with customers who previously declined or postponed plumbing services. Handle objections professionally and encourage customers to move forward with services. Answer inbound customer calls, address inquiries, and schedule appointments. Accurately document calls, customer interactions, and appointments in Housecall Pro. Perform basic Excel tasks, including data entry and tracking. Maintain a professional, conversational, and customer-focused approach on every call. Requirements Qualifications Proven experience in outbound calling, sales follow-ups, or appointment setting is required. Previous experience handling inbound customer calls. Experience in home services (plumbing, HVAC, electrical, or similar industries) is highly preferred. Excellent spoken English with clear pronunciation and a neutral, easy-to-understand accent. Strong listening skills, objection-handling abilities, and a persuasive yet professional communication style. Comfortable making repeated follow-up calls while maintaining a positive customer experience. Proficient in basic Microsoft Excel (skills will be assessed). Able to work US Eastern Time hours, including some Saturdays. Reliable, organized, and capable of working independently. Preferred Qualifications Experience using Housecall Pro, ServiceTitan, or similar field service management software. Familiarity with residential home services, customer estimates, and service appointment scheduling. What We're Looking For We need someone who is more than just a call handler. We're looking for a professional who can build rapport, confidently follow up on sales opportunities, handle objections, and convert conversations into appointments while making customers feel they are speaking directly with a friendly, knowledgeable member of the company's office team. Benefits $5+ per hour, depending on experience. On-time payments, every time Payments processed via Wise Training & Support Direct client training provided — you are never thrown in blind Dedicated Account Manager as your point of contact Stable, long-term placement with a growing U.S.-based company Exposure to a wide range of modern SaaS platforms Potential for increased responsibilities as the company scales Tenure recognition for long-term team members Clear escalation paths — you always know who to go to Work Environment 100% remote — work from home U.S.-based company with structured operations Stable, long-term account placements (not gig-style work) Supportive team culture across all accounts ​ Growth & Experience Build your U.S. industry experience Exposure to multiple practice types and platforms Potential for increased hours or additional accounts based on performance Strengthen your resume with verified, legitimate U.S. client experience Recognition Tenure recognition for long-term team members We value loyalty and recognize those who grow with us