Holiday Inn Club Vacations

Outbound Guest Service Specialist

Holiday Inn Club Vacations  •  Orlando, FL (Onsite)  •  10 hours ago
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Job Description

ESSENTIAL DUTIES AND TASKS:

  • Responsible to outreach to guests with reservations that have balances on their marketing packages and or open Contracts with our Latitudes program.
  • Provide voice and administrative support for guests that require “hotel moves” or “tour moves” to ensure guest expectations are communicated and accurate.
  • Reaching out to guests that have replied “no” to the text confirmation.
  • Managing email inboxes for confirmations and cancelations.
  • Assist management with special projects as necessary. Including but not limited to the following: Data Cleanup, responding to guest emails, managing the “unassigned room report,” and any other projects assigned by management.

ESSENTIAL FUNCTIONS:

  • Minimum two years call center experience preferable.
  • Must have excellent verbal and written skills.
  • Timeshare/hospitality background preferred.
  • Must be able to work a variable schedule, including evenings and weekends, based on call center needs and be enthusiastic and energetic.
  • Must possess basic data entry and word processing skills.
  • Must have the ability to look up dates, while servicing guest on the phone. Plus the ability to input accurate notes pertaining to guest contact and or needs.
  • Requires superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest.
Shift:.
  • 12:30pm-9:00pm Off Thursday and Friday

#INDCCC

Holiday Inn Club Vacations

About Holiday Inn Club Vacations

Go Further at 28+ Resorts. 🌴🗻🏖️❄️

Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.

It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.

Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.

Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.

But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.

Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.

This is our family. This is our 40th.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Orlando, Florida
Year Founded
1982
Website
holidayinnclub.com
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