Responsible for supporting outbound customer communications related to order status, shipping updates, and issue resolution through non-phone channels, while coordinating closely with warehouse operations.
Communicate with customers via email, messaging platforms, or internal systems regarding order status, delays, and shipment updates.
• Coordinate with warehouse team on order fulfillment, inventory, and shipping timelines.
• Provide accurate information on orders, tracking, and product availability.
• Document customer interactions and updates in company systems.
• Resolve basic order or shipping issues or escalate when needed.
• Verify order details to ensure accuracy before shipment.
• Support outbound operations by aligning communication with shipping schedules.
• Follow company policies, safety guidelines, and communication standards.
Strong written communication skills.
• Basic computer skills (order management systems, email, data entry).
• Attention to detail and ability to multitask.
• Problem-solving and customer-focused mindset.
• Reliable and punctual.
Prior customer service, administrative, or warehouse support experience preferred.
• Experience with order management or shipping systems is a plus.
DAISO is a globally recognized Japanese value retailer, offering an extensive range of quality products at unbeatable prices to enhance everyday life. From stationery and kitchen essentials to cosmetics, home goods, and more, our diverse selection brings affordability and innovation to customers worldwide. With 200+ stores across the U.S. and 6000 locations globally—and growing!
