We are seeking dedicated and customer-focused Customer Service Representatives to join our team. As a Outbound Customer Service Representative, you will provide exceptional support to customers through phone and email, addressing inquiries, gathering necessary information, and ensuring accurate data entry.
This role is REMOTE and we are actively looking for applicants based in Alberta.
Successful candidates MUST be available to start April 6, 2026
This is a full-time opportunity requiring rotational availability for any five (5) days a week during the following operating hours:
Responsibilities:
Qualifications:
What We Offer:
Compensation:
Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team!
We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #2
***SinglePoint uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check all folders.*** #HP
Welcome to SinglePoint Group International Inc.!
As the parent company of the industry-leading Credit Bureau of Collections Canada (CBCC), we’ve proudly stood at the forefront of Canada’s outsourcing industry since 1947. We are trusted as the nation’s top outsourcing partner, excelling in customer and sales excellence while being experts in client retention.
At SinglePoint, we deliver integrated customer lifecycle management with a focus on four core pillars:
Customer Experience Management: Every interaction matters. We are committed to creating positive and impactful experiences that define our exceptional service.
Retention: Our innovative solutions exceed expectations by enhancing client loyalty and reducing churn, helping businesses maintain long-term customer relationships.
Accounts Receivable Management: We balance empathy and effectiveness in our approach to collections, ensuring client satisfaction through positive customer interactions.
Acquisition: Our dynamic sales and lead generation strategies drive client growth, enabling businesses to achieve their goals.
Our success is rooted in our core values:
Integrity: We uphold honesty and transparency in everything we do.
Innovation: We continuously embrace creativity to improve and evolve.
Excellence: We commit to delivering superior results with high-quality service.
Collaboration: We believe in teamwork as the foundation of success.
Respect: We foster a positive, inclusive work environment where everyone thrives.
At SinglePoint, we’re more than just a workplace – we’re a community driven by collaboration, innovation, and shared success. We invite passionate individuals to join us, contribute to our mission, and grow with us. Together, we achieve remarkable results. Your success is our success.
