Job Description

We are seeking motivated and goal‑driven individuals to join our Third‑Party Collections team. As a Collections Associate, you will be responsible for contacting consumers, negotiating payment arrangements, and ensuring excellent customer experience while meeting performance targets. High school graduates are welcome to apply.

Key Responsibilities

• Make outbound and inbound calls to consumers regarding past‑due accounts.
• Negotiate payment plans in accordance with company guidelines.
• Skip‑trace accounts to locate consumers when necessary.
• Document all account activity accurately and in a timely manner.
• Follow compliance standards and maintain professionalism in all interactions.
• Meet daily, weekly, and monthly performance metric.

Basic Requirements

• At least High school graduate.
• Strong verbal communication and negotiation skills.
• Basic computer literacy (typing, navigation, and data entry).
• Ability to handle a high‑volume calling environment.
• Willingness to work onsite/shift schedule (if applicable).
• Ability to maintain confidentiality and follow compliance rules.
• Highly motivated, coachable, and results‑oriented.

Preferred Qualifications

• Previous experience in collections, customer service, sales, or BPO is an advantage.
• Familiarity with FDCPA or other collections regulations (training provided).

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.