Job Description

Outbound Caller

Do you pride yourself on delivering excellent customer service?
Do you want to be the voice of our business, ensuring customers receive a personal and positive experience?
Are you confident, enthusiastic, and passionate about building lasting partnerships?

If yes, we have the perfect role for you!

What is your role?

As a Customer Service Representative, you will play a key role in delivering exceptional customer support while also proactively contributing to business growth. You will engage with customers across multiple channels including telephone, web chat, email, and social media.

In addition to handling incoming enquiries, you will take a proactive approach by reaching out to customers, identifying opportunities, and supporting sales through outbound calling activities.

Key Responsibilities

• Handling incoming calls relating to services, orders, complaints, quotations, and invoice queries
• Proactively contacting customers to follow up on enquiries and identify sales opportunities

• Generating leads through outbound calls to be followed up by the Account Manager

• Building strong relationships with customers by understanding their needs and future goals

• Supporting customers in using digital tools and webshop effectively

• Collaborating with Account Managers and internal departments across the business

Your Team

Join our dynamic and supportive Customer Service team and play a crucial role in our ongoing success. You will contribute to delivering an outstanding customer experience while supporting business growth through proactive engagement.

Who are you?

• Proven outbound calling and/or sales experience

• Confident making proactive customer calls and identifying opportunities

• Strong communication skills (written and spoken)

• Good knowledge of MS Office and confidence using multiple systems

• A proactive, solution-oriented mindset with the ability to work independently

• Strong organisational skills

• Commercial awareness and a passion for customer relationships

You don’t just wait for customers to contact you — you take the initiative. You enjoy building relationships, uncovering opportunities, and contributing to both customer satisfaction and business success.

Biggleswade (UK)

Location: