Job Description

Are you an experienced Security Supervisor with a passion for delivering outstanding customer service? Do you take pride in your professionalism, leadership skills and ability to remain calm under pressure?

If you thrive in a fast-paced corporate environment and enjoy leading a team, maintaining high security standards and providing a professional, welcoming service — we want to hear from you.

We are recruiting a highly motivated and professional Out of Hours Security Supervisor to oversee security operations at a prominent corporate building in the heart of the City of London. In this role, you’ll be responsible for supervising the security team during night and weekend shifts, ensuring the safety of the client’s people, property and assets while delivering exceptional customer service to staff and visitors.

This is an excellent opportunity for an experienced Security Supervisor who can lead by example, communicate effectively and respond confidently to challenges in a busy corporate environment.

Location: London, EC3V 0BG

Pay Rate: £15.28 per hour

Shift Pattern: Week 1 – Monday to Wednesday nights, Saturday and Sunday days. Week 2 – Thursday to Sunday nights.

Requirement: Valid SIA Licence and a minimum of one year's proven Security Supervisor experience.

What you can expect:

We offer a range of benefits to each member of our team. From day one, you’ll have access to a range of benefits, including:

· Employee Assistance Programme – 24/7 confidential support and expert advice for personal, professional and wellbeing matters.

· ReWard Benefits Platform – Access discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.

· Life Assurance – Financial reassurance and support for your loved ones should the unexpected happen.

· Training & Career Development – Access to training and development opportunities to support your professional growth and career progression.

· Employee Referral Scheme – Recommend someone you know for a role at Ward and benefit from our employee referral reward when they successfully join and meet the scheme criteria.

· Cycle to Work Scheme – Helping you save on the cost of a new bike and equipment through salary sacrifice.

· Pension – A workplace pension to help you plan for your future.

· Wellbeing Support – Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.

· Additional ReWard Discounts – Enjoy discounted gym memberships, savings at major retailers and travel suppliers, restaurant and supermarket vouchers, and cinema tickets.

About the Role

As an Out of Hours Security Supervisor, you’ll play an important role in maintaining a safe, secure and welcoming environment for the client, their employees and visitors. You’ll oversee the security team outside standard working hours, ensuring duties are completed efficiently, site requirements are communicated effectively and high standards of security and customer service are consistently maintained.

Your key responsibilities will include:

• Supervise daily security operations, leading and supporting the security team to ensure duties are completed efficiently and the required standards of performance and professionalism are maintained.
• Communicate important site information, ensuring night and weekend teams are aware of upcoming events and operational requirements, reporting issues to management and keeping colleagues informed of relevant developments.
• Maintain a visible security presence by conducting regular foot patrols throughout designated areas, helping to deter criminal activity and protect the client’s property and assets.
• Provide professional front-of-house support, acting as a point of contact for staff and visitors, carrying out identification checks and providing information and assistance when required.
• Respond effectively to incidents and emergencies, dealing with conflict appropriately, making sound decisions under pressure and taking the necessary action to maintain a safe and secure environment.
• Complete accurate incident reports and records, documenting incidents to the standard expected by management and ensuring relevant information is communicated and escalated appropriately.
• Promote health and safety and effective team working, remaining vigilant to potential risks, supporting colleagues and demonstrating initiative when resolving issues or working independently.
• Maintain excellent communication standards, communicating professionally with colleagues, management and visitors through verbal, written, telephone and security radio channels.

What we’re looking for?

· Ability to provide a minimum of 5 years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.

· A valid SIA Licence and at least one year's proven experience as a Security Supervisor.

· Strong leadership and supervisory skills, with the ability to motivate, support and manage a team effectively while ensuring operational requirements are met.

· Excellent communication and interpersonal skills, with the confidence to engage professionally with colleagues, management, staff and visitors.

· Strong customer service skills and a positive, professional approach to dealing with people and managing challenges.

· Good IT skills, including proficiency in Microsoft Excel and Outlook, with the ability to operate security detection systems and emergency equipment.

· Excellent problem-solving and decision-making skills, with the ability to assess security issues, identify appropriate solutions and respond confidently to incidents.

· A high standard of personal presentation, professionalism and integrity, representing Ward Security and the client positively at all times.

· Reliable and punctual, with a strong commitment to attendance and the ability to work the specified night and weekend shift pattern.

· The ability to work effectively as part of a team while demonstrating initiative, independence and a proactive approach to maintaining security standards.

· Strong awareness of health and safety risks, with the ability to remain vigilant and take appropriate action to protect people, property and assets.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.

Ready to Take the Next Step?

If you’re ready to take the next step in your security career with a company that values its people, recognises professionalism and supports career development, apply today and become part of Team Ward.

Who We Are:

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.

With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”

Why Work for Us?

At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.

Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.