Job Description

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.

We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.

About the Role:

We are actively looking for 1 part time out of hours scheduler to work on our United Utilities contract.

A 5 week rota is provided and due to business needs, you may need to work during the week, on a Bank Holiday or longer hours during the weekend.

It is essential to be flexible before applying.

Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.

Hours: 20 hours per week

Salary: £13,457.00 per annum

Responsibilities – but not limited to:

• Contacting customers via telephone and email, providing them with information
• Providing customers and colleagues with accurate information
• Navigating our in-house software, updating internal systems.
• Handing over of works to other departments, in an efficient manner.
• Deal with customer complaints, resolving in a timely manner.
• Liaising with internal departments, and our field-based teams.

Experience and qualifications required for the role:

• Excellent listening and communication skills
• Excellent customer service
• Ability to multitask, and work to deadlines
• Previous customer contact experience required (telephone or face to face)
• Positive, can-do attitude – team player
• Competent in IT, accurate data entry and good keyboard skills

What you will get in return:

In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

What we offer:

• Pension
• Death in service
• Employee assistance programme
• Modern, restaurant and outdoor seating
• Subsidised gym onsite
• Car parking
• Costa Coffee onsite
• Modern Office Environment

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

We are an equal opportunities employer and welcome applications from under-represented members of the community

Strictly no agencies please

LAN