This role is responsible for managing candidate and client requirements during UK night hours. The successful candidate will independently manage the floor during the shift, ensuring calls, bookings, cancellations, and email escalations are handled efficiently and professionally.
Shift: Night shift covering 9:00 PM to 7:00 AM UK time
Key Responsibilities:
Answer incoming candidate and client calls.
Book candidates into ASAP shifts
Manage shift cancellations and related queries.
Handle and resolve email escalations.
Book and manage available shifts effectively.
Ensure all requests are handled accurately and within the required timelines.
Call Volume: Approximately 12–20 calls per shift, reflecting the lower call volume during UK night hours.
Performance Targets: Minimum call-time and booking targets will apply.
Week Offs: Rotational week offs, which may fall on weekdays or weekends, depending on the rota.
The ideal candidate should have:
Prior customer service experience is preferred.
Comfortable and willing to work night shifts
Strong English communication skills, with the ability to communicate confidently and professionally with candidates and clients.
Good multitasking and organisational skills.
Ability to remain calm and professional while handling calls, cancellations, escalations, and urgent booking requirements.
Immediate joiners are preferred.
Opportunity to work independently in a focused UK-facing role.
Relatively low call volume due to UK night hours.
Suitable for candidates with strong customer service and communication skills.
Exposure to candidate bookings, shift management, and UK operations.
Clear performance expectations around calls and bookings.
About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.
Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.
ICG Medical brings together expertise in both healthcare staffing solutions and healthcare service delivery, enabling us to support the full spectrum of workforce and patient care.
Our business is made up of a diverse portfolio of companies under the ICG Medical umbrella, each delivering tailored solutions for candidates, clients and healthcare partners. From our offices in the UK, Ireland, India, South Africa, China, Philippines, Japan, Australia, Canada, the USA and Mexico, we cover all aspects of healthcare recruitment and services.
We are proud to be partnering with healthcare organisations to deliver service solutions that enhance patient care. Rapidly growing, we are continuously hiring talented individuals across our recruitment and support teams.
Our vision is simple yet powerful: to improve patient care. Guided by our core values - Open, Family and Passion - we build genuine relationships with our clients, candidates and colleagues alike.
