Job Description
Job Title:
OTS Coordinator (Operations & Technical Support)
Reporting to:
Operations Manager / Technical Services Manager
Location:
NAIROBI
Job Purpose
The OTS Coordinator is responsible for coordinating operational and technical support activities, ensuring timely follow-up of requests, documentation control, reporting, and effective communication between operations, maintenance, HSE, suppliers, and internal stakeholders to support safe and efficient petroleum operations.
1.
Key Responsibilities
a)
Operations & Technical Support Coordination
i. Receive, log, and coordinate operational/technical support requests and prioritize actions.
ii. Liaise with internal teams and external service providers to ensure timely delivery of support.
iii. Track progress against agreed timelines and escalate delays or critical issues.
iv. Support planning of routine support activities, shutdown support, and urgent interventions.
b)
Work Order / Service Request Management
i. Maintain accurate request/work order registers and ensure completeness of documentation.
ii. Coordinate approvals, scheduling, resource allocation, and closure of support tasks.
iii. Ensure services meet agreed SLAs and operational requirements.
c)
Documentation & Data Management
i. Maintain records, reports, technical documents, and controlled files (version control and archiving).
ii. Collect and consolidate operational support data to prepare daily/weekly/monthly reports.
iii. Maintain asset/equipment support logs and update systems as required.
d)
Reporting & Continuous Improvement
i. Track OTS KPIs (response time, closure rate, recurring issues) and report trends.
ii. Identify recurring bottlenecks and propose process improvements.
iii. Support root cause analysis and corrective action follow-up for recurring operational issues.
e)
HSE & Compliance Support
i. Ensure support activities align with HSE rules, permits, and company procedures.
ii. Participate in safety meetings/briefings and communicate relevant safety updates.
iii. Support incident reporting documentation and action tracking where required.
Requirements
Key Qualifications and Experience
i. Bachelor’s degree in Engineering, Operations Management, or a related field.
ii. Minimum of 3–5 years of experience in operations coordination/technical support, preferably in oil & gas/energy.
iii. Strong understanding of operational support workflows, maintenance coordination, and service provider management.
iv. Experience with CMMS/ERP systems is an added advantage.
v. Strong organizational skills with the ability to manage multiple priorities.
vi. Excellent communication and stakeholder coordination skills.
vii. Strong reporting capability and good proficiency in Excel and MS Office tools.
viii. High attention to detail and commitment to documentation quality.
ix. Strong safety mindset and familiarity with HSE requirements in industrial environments.
x. Willingness to travel or support site-based operations if required.
