- Provide L2/L3 AMS support for Oracle OTM and GTM applications
- Analyze, troubleshoot, and resolve functional and technical production issues
- Perform OTM configurations, enhancements, and minor customizations
- Handle incidents, service requests, and change requests as per SLAs
- Conduct root cause analysis (RCA) and support preventive solutions
- Support global users and participate in shift‑based production support calls
Order Management Order Base, Order Release, Shipment Planning and Execution
Planning & Optimization Rate Management, Network Routing, Capacity & Constraints
Execution & Visibility Tendering, Shipment Execution, Event Management, Tracking
Freight Settlement Invoicing, Charge Management, Match & Approve
Configuration Management Agents, Automation, Business Rules, Reference Data, Locations, Lanes
- Hands‑on experience with OTM extensibility: Agents, Agent Actions, Business Rules
- Security, Roles, Access Control Integration with Oracle, ERP Cloud, legacy/on-prem ERPs
- Ability to decode and troubleshoot integrations using SOA, Boomi, REST/SOAP APIs
- Experience with ERP integrations including JDE, Oracle EBS, and Oracle Cloud
- Strong understanding of XML payloads, integration logs, and interface error handling
- Middleware (OIC, SOA, OSB) Payload design, transformation, error handling, reconciliation
- Inbound/outbound OTM/GTM interfaces; Data migration
- SaaS migrations; Data validation, reconciliation, post-migration support; SQL skills
- Support Oracle GTM trade compliance and transportation execution processes
- Maintain GTM master data and support GTM‑OTM integrations
- Troubleshoot compliance and trade‑related transactional issues
- 3–10 years of experience in Oracle Transportation Management (OTM)
- Strong techno‑functional expertise and supply chain domain knowledge
- Prior experience in AMS / Production Support projects
- Handle communication with Oracle Support Team
- Strong problem‑solving, analytical, and communication skills
- Willingness to work in rotational and global support shifts
Navigating Change. Powering Progress. | Reimagining the Future with Birlasoft
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CKA Birla Group, a multibillion-dollar enterprise, we boast a 12,000+ professional team committed to upholding the Group's 170-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Social Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
For further information, visit www.birlasoft.com
