Siegen HR Solutions, Inc.

OTC Service Delivery Operations Manager (Generic)

Siegen HR Solutions, Inc.  •  Manila, PH (Onsite)  •  2 months ago
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Job Description

KEY RESPONSIBILITIES:
  • Responsible for running a global operations team in alignment with client expectations as well as supporting company Account level deliverables
  • Owns operational result delivery for Global Invoicing & Adjustments Leadership to include all aspects of team management and development, metrics, and quality optimization and the drive to retain a highly motivated and engaged team
  • Owns completeness of desktop procedures - ensures that procedures are always up to date and are being adhered to
  • Provide consistency across service teams in the delivery of global process specific services, ensuring processes and procedures are implemented and maintained
  • Act as the key relationship point for the company with its client in respect of Invoicing and Adjustments activities - maintain strong partnership with the client

TO QUALIFY:
  • Must be a graduate of any 4-year course
  • With a minimum of 5 years leadership experience
  • Must have at least 10 years background in Operational Management, finance and accounting (preferably OTC experiences such as billings and credit management)
  • Experience in Project Management and Lean Six Sigma Certification is preferred
Siegen HR Solutions, Inc.

About Siegen HR Solutions, Inc.

Siegen HR Solutions, Inc., is a talent solutions provider that specializes in the Business Process Outsourcing (BPO) industry.

Siegen HR Solutions, Inc. provides organizations with a large data bank of competent talents in the field of Business Process Outsourcing through effective coaching and adequate selection of the best locally-available, English-proficient, and globally-acceptable personnel. We supplement and coach the talents with the knowledge they need to respond to the needs of BPOs.

Siegen HR Solutions, Inc. is a critical partner for both talents and organizations — Organizations partner with us to attain the highest levels of excellence in their talent strategies. Individuals train under our team to reach their personal and professional goals. We take great pride in what we do — coaching people to be ready for great opportunities, helping businesses win and careers soar.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Quezon City, PH
Year Founded
2016
Website
siegensolutions.com
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