Job Description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Role Purpose: Learning and shadowing with team members to develop required skills to support Master Setup and Billing process
Active Learning: Participating in team huddles, training sessions, and go through with assessment/audits to gain process knowledge

Responsibilities

- Learning and shadowing with team members to develop required skills to support Master Setup and Billing process
- Process daily VCS cases and manage VCS mailbox
- Understand process flows and system navigations
- Ensure to process accurate billing, understand the importance of the role and responsibility
- A bility to identify, understand, and evaluate potential threats and their consequences
- Monitor and manage outlook mailbox and Microsoft teams. Acknowledge customer emails and chats proactively
- Understand Stakeholder requirements, and execute them within timeframe
- Understand process controls and their impact
- Follow Desktop Procedures and adequate policies and guidelines
- Ensure to update DTPs if there is a change in the process

Qualifications

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.