Job Description

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk

Language: English

Main purpose of the position:

The OTC Associate plays a critical role in the Order-to-Cash (OTC) process by ensuring timely collection of outstanding receivables, safeguarding the company’s cash flow, and minimizing financial risk. The position is responsible for managing a portfolio of customer accounts, monitoring payment behavior, and proactively resolving issues that may delay payment. By collaborating closely with customers and internal teams, the Collection Analyst ensures accurate account reconciliation, supports dispute resolution, and contributes to overall process efficiency and working capital targets.

What will you do:

• Ensure accurate posting of cash transactions to appropriate customer accounts, with a focus on invoice-level reconciliation.
• Independently perform monthly tasks, including the accurate posting of monthly sales reports.
• Handle cash allocations and credit notes, resolving any related customer inquiries promptly.
• Generate and distribute account statements and invoice specifications, maintaining accuracy and timeliness.
• Process supplier invoices for correct and timely pass-through invoicing.
• Assist in managing payment reminders and accounts reconsolidations as needed.
• Handle requests by email and phone.

Who will you work with:

• business stakeholders, OTC Managers, Leaders, Project Managers, and Associates

Professional skills you possess:

• Bachelor’s degree or student of economics, finance, accounting, or related field (preferred).
• Prior experience in Customer Set up and Maintenance, Cash Application, or Cash Collections, including internships.
• Proficient in Excel, including lookup formulas and pivot tables.
• Fluent in English

Personal skills you excel:

• Be a team player, with a problem-solving attitude, and high interpersonal skills
• Ability to work in a dynamic international work environment
• Desire to improve and learn new things
• Additional foreign language

What do we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves