Job Description

PURPOSE
The OT Network Administrator will support the Operations Division (Manufacturing and Warehousing) by managing the OT/IT infrastructure in throughout the manufacturing and warehouse distribution facilities.

ESSENTIAL DUTIES
• Assist with managing, maintaining, and supporting the OT/IT network infrastructure and related components
• Act as liaison between the SMC Operational Division and IT teams
• Review and recommend network-related hardware and software technologies, designs, and services
• Troubleshoot and resolve network, application, and system issues
• Coordinate changes to IT processes & systems (examples, Active Directory, backups, firewalls, network switches, software applications, SQL servers, VMWare environment) to minimize operational impact
• Support current and legacy computer systems in OT environment
• Respond to equipment downtime issues in the plant and establish any required outside resources to assist in responding to issues quickly
• Organize and schedule upgrades and maintenance without interruption of production
• Support a variety of technologies such as human-machine interfaces (HMI), programmable logic controllers (PLC), and supervisory control and data acquisition (SCADA)
• Other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT
• Collaborative team environment in a shared workspace
• Carry a company-provided phone & participate in on-call rotation
• General office, computer room, warehouse, and factory areas
• Off-hours work and travel as required
• Sitting for long periods
• Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS
• Associate degree in Computer Science / Information Technology or relevant work experience
• 1+ years of relevant related experience in a similar role
• Basic understanding of ITSM Principles or ITIL4 Foundations certification
• Must have proficient knowledge of operating systems, network systems, and IT architecture
• Windows systems administration
• Understanding of network threats and appropriate mitigation techniques
• Experience Active Directory Group Policy
• SaaS concepts and technologies (IDM, MFA, M365, ITSM)
• Experience with MS SQL server
• WAN/LAN concepts and technologies
• DNS, IPAM, NTP administration
• Firewall concepts and technologies
• Experience with VMWare, vSphere environments
• Excellent interpersonal communication skills

For internal use only: IT001