Job Description

Shift Supervisor

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are seeking passionate and driven leaders to join our team as Shift Supervisors in a diverse and inclusive retail and dining environment. Our part-time and full-time opportunities offer a rewarding career experience within our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us

• Career advancement opportunities
• Fun work environment
• Medical benefits
• Company Paid Time Off
• Premium pay for worked holidays
• 401(k) Program
• Online learning system
• Associate recognition programs
• Merchandise and dining discounts
• Transportation and parking assistance

How You Can Make a Difference

Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the traveling public. As a Shift Supervisor, you will lead day-to-day operations by supporting team members, ensuring exceptional guest service, and maintaining high standards of operational excellence.

Essential Duties and Responsibilities

• Lead and motivate team members to deliver exceptional customer service and meet operational goals.
• Oversee shift operations and ensure compliance with company policies, procedures, and brand standards.
• Support staffing needs by assigning duties, providing coaching, and assisting with training and development.
• Monitor service quality, resolve guest concerns, and create a positive customer experience.
• Ensure adherence to all food safety, sanitation, health, and safety regulations.
• Conduct opening, closing, and shift change procedures accurately and efficiently.
• Assist with inventory management, product ordering, receiving, stocking, and merchandising as needed.
• Maintain proper cash handling procedures and support accurate register operations.
• Monitor labor, productivity, and operational performance to achieve business objectives.
• Maintain a clean, organized, and safe work environment for guests and employees.
• Communicate effectively with management regarding operational issues, staffing concerns, and business opportunities.
• Lead by example and promote a culture of teamwork, accountability, and guest-focused service.