Location:
South Boston, Virginia, United States of America
Job ID:
R0121877
Date Posted:
2026-05-27
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Bring your IT expertise to a role where every interaction makes a difference. Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business Solutions IT team in South Boston, VA. In this hands-on position, you’ll be the go-to resource for onsite IT support—ensuring technology runs smoothly and enabling teams to stay productive and connected.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
You’ll work directly with end users, providing desk-side support for hardware, software, and collaboration tools while partnering with broader IT teams to resolve issues efficiently. This role blends technical troubleshooting with customer engagement, offering variety, autonomy, and opportunities to continuously build your skills.
If you enjoy solving problems, working in dynamic environments, and delivering high-quality service, this is your chance to grow your IT career while making a meaningful impact every day.
How you'll make an impact
Troubleshoot IT issues requiring hands-on, onsite support
Deliver and set up devices in a ready-to-use state
Provide user guidance and training on common IT tools
Manage hardware inventory and maintain accurate CMDB records
Coordinate device logistics, shipping, and asset movement
Support meeting room technology and shared collaboration spaces
Handle warranty cases with vendors and support third-party technicians
Perform system checks in IT spaces (temperature, cabling, equipment)
Your background
Formal IT qualification or completed IT apprenticeship
Minimum 2 years of professional IT support experience
Strong communication skills in English and local language
Proactive, solution-oriented, and able to work independently
Familiarity with tools such as ServiceNow, Microsoft 365, Windows, and iOS
Understanding of ITIL principles preferred
More about us
Help power a more sustainable future with a global energy leader
Grow through continuous learning and hands-on development opportunities
Be part of an inclusive, collaborative team where innovation is encouraged
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.
