Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The OSP Controls & Governance team isseekinga skilled and motivated Business Systems Analyst (BSA) to support and enhance ourSitetrackerenvironment, the project management platform used across both Outside Plant (OSP) and Inside Plant (ISP)operations This role acts as the bridge between business needs and technical solutions, ensuring thatSitetrackerand its underlying Salesforce platform areoptimizedto support the complex requirements of large-scale infrastructure projects.
The BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governancefor the team You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards.
As the Business Systems Analyst, youwillhave a directimpact onhow OSP and ISP projects are planned, managed, and delivered. By aligningSitetrackerfunctionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership.
This position requires both technicalexpertiseand business acumen. The BSA willoperateindependently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams.
Responsibilities
Partner with stakeholders to gather, analyze, and document business requirements related to project management processes inSitetracker
Translate business needs into clear functional specifications and system configurations.
Collaborate with developers, administrators, and project teams to design, test, and implement solutions inSitetrackerSalesforce.
Maintain system integrity by monitoring data quality, workflows, and integrations, resolvingissues proactively.
Support ongoing enhancements byidentifyingopportunities for process automation, improved reporting, and system optimization.
Act as a subject matter expert onSitetrackerfunctionality, providing guidance, training, and documentation to end users.
Develop andmaintaingovernance documentation, ensuring compliance with organizational standards.
Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives.
Qualifications
Bachelor's degree in business, Information Systems, Computer Science, or related field (or equivalent practical experience).
Proven experience as a Business Systems Analyst or similar role(5+ years of experience), with a focus on Salesforce-based platforms.
Hands-on experience in Salesforce configuration, workflows, and reporting (required).
Experience with Sitetracker is stronglypreferred.
Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
Excellent communication skills with the ability to work effectively across business and technical teams.
Familiarity with project management concepts and telecom/infrastructureoperations asa plus.
Skills
Strongcommunicationandcollaboration skills with the ability toown an intended result, and communicate in and across teams
Excellent organizational and multitasking abilities, with strong attention to detailin managingday to daytasksand execution.
Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance.
Miscellaneous Requirements
Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products.
Travel asrequired(Less than10% estimated) for critical meetings
Approved to work in the United States.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
Estimated base salary range: $77,100 - $118,600 USD/annually
The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Benefits, Rewards & Wellness
Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential.
Imagine a world where possibilities are boundless, where businesses can seamlessly bridge the gap between where they are and where they want to be. That's the world we're creating, one fiber mile at a time. Zayo's tailored connectivity and cutting-edge edge solutions are the heartbeat of carriers, cloud pioneers, data centers, educational institutions, and enterprises alike.
From the very core to the cloud to the edge, Zayo is there, powering exceptional experiences that redefine what's achievable.
So, are you ready to unlock the true power of connection? Embark on this journey with us and discover how Zayo doesn't just connect dots – we connect destinies. For more information, visit zayo.com.
