Are you an experienced OSHC leader wanting to influence the broader sector, driving impact beyond your own service?
We are looking for a Service Delivery Operations Lead with a passion for operational excellence and high quality service delivery standards to lead with influence.
This role is available for an initial 6 month period working alongside another Service Delivery Operations Lead across the Northern Territory.
About Child Australia
Child Australia is a leading early childhood education organisation operating across Western Australia and the Northern Territory. We proudly partner with children, families, educators, and communities to deliver high-quality early learning and care during the most critical years of a child’s life.
As a recognised authority in the early childhood sector, we are committed to capacity building through professional development, sector resources, coaching, and innovation. Joining Child Australia means joining a values-driven organisation dedicated to excellence, collaboration, and positive impact.
The Opportunity
As the Service Delivery Operations Lead, you will play a pivotal role in ensuring the compliance, sustainability, and ongoing improvement of Child Australia’s services across your regional cluster. You’ll provide hands-on operational support to uplift quality, strengthen compliance, develop people, and enhance organisational performance.
You will:
• Provide operational oversight to ensure services meet National Quality Standards
• Develop Service Leaders business acumen through coaching and regular site visits
• Support budget oversight, utilisation targets, and financial performance
• Provide onsite risk identification, compliance monitoring, and quality improvement initiatives alongside our Governance, Risk & Growth Partner and Compliance Officer
• Strengthen stakeholder relationships, including schools, funding partners, and community networks
• Represent Child Australia in organisational projects and act as a delegate when required
• Foster positive, collaborative team culture and psychologically safe environments
Key Responsibilities
• Lead and oversee multi-site service delivery operations
• Ensure high quality, compliant practice aligned to NQS & NQF
• Support continuous quality improvement across all services
• Build and maintain strong internal and external stakeholder relationships
• Monitor budgets, utilisation, and resource efficiency
• Champion Child Australia’s values and act as an ambassador for the organisation
• Address escalated issues and apply sound judgement in risk mitigation
Selection Criteria
You will be successful in this role if you have:
• A relevant tertiary qualification (Early Childhood, Education, Management or similar)
• Minimum 5 years of OSHC leadership experience (OR multi site experience highly desirable)
• Deep understanding of the Outside School Hours Care sector, including NQF, NQS and compliance frameworks
• Strong skills in planning, budgeting, and operational management
• Experience leading teams, mentoring leaders, and driving performance
• Exceptional communication and relationship building skills
• A positive, collaborative, and solutions focused mindset
Role Requirements
• National Police Clearance (within 6 months)
• Working with Children Check
• Current driver’s licence and reliable vehicle
• Ability to travel intra/interstate as required
• Availability for occasional evening meetings or professional development
At Child Australia you will work for an organisation genuinely committed to children, families, and educators.
Our benefits include
• Recognition through our Aspire Reward & Recognition Program
• Employee Assistance Program with access to psychological services, leadership coaching, exercise physiology, nutrition and financial counselling
• Discounted childcare fees across our services
• Flexible working options
• Ongoing professional development opportunities and chance to attend interstate conferences.
Child Australia is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Please note that due to the nature of this role only successfully short-listed candidates will be contacted.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
