Job Description

Under the general supervision of the Manager, is responsible for assisting the Physicians and other licensed medical providers with direct patient care, while treating patients in a respectful, confidential, and family-friendly manner.

Position Function and Duties:

Patient Access Functions:

·Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquette that leaves the patient feeling his/her questions were addressed in a kind, professional, and helpful manner

·Schedules appointments and completes orders for patients for appointments, procedures, tests, and/or consultations with other Providers as requested by the Provider

·Serves as a backup to the Patient Access Coordinator, assisting in all functions as needed to promote efficient office flow

Clinical Direct Functions:

·Completes Chart Prep as required.

·Documents patient's chief complaint, medical history and completes pertinent forms

·Performs Orthopedic related diagnostics such as extremity CSMT (circulation, sensation, motion, temperature), assessments and Doppler pulse checks as appropriate

·Assists in minor procedures such as suturing and suture removals, dressing changes, casting, immobilization and compression wraps. Practices aseptic and sterile techniques as needed

oPrepares and administers medications as directed by a Provider utilizing medication safety practices such as the 5 R's of Right Med, Right Dose, Right Patient, Right time, Right Route

oProvide the patient with educational materials as requested by the Provider. Instruct patients about medications diet and exercise, and follow up instructions

·Will be required to provide coverage at all Huggins Hospital Surgical Practices as needed

EMR Utilization Functions:

·Utilizes the current Electronic Health Record to complete the documented Best Practice Workflows accurately

·Documents and updates the patient's medical history within the EMR guidelines, including: vital signs, past medical history, social history, surgical history, family medical history

·Completes the daily work list (order tracking, tasking, document import) providing timely care and response to the patients

·Compliance in all regulatory item collection

Clinical Support Functions:

·Performs pre-visit planning in a manner that optimally prepares the Provider for an efficient appointment

·Greets patients in a professional, friendly manner, escorting them to exam rooms

·Prepares/instructs/positions and drapes the patient, leaving the affected area accessible for the Provider to examine

·Ensures the Provider is on schedule being mindful of emergencies and unexpected interruptions

·Prepares specimens and documentation for processing or transportation

·Cares, cleans, and sterilizes equipment per instruction or established procedures

·Orders medical supplies and medication/immunizations as needed, and keeps exam rooms and bathrooms stocked

·Disposes of used supplies properly and follows all established infection control and biohazard policies and procedures

·Calls orders to pharmacies for medications utilizing the prescription refill policy and procedure under the direction and supervision of the Provider

·Completes and processes referrals, pre-certifications or pre-approvals as needed

·Prepares the examination room with needed supplies, instruments, and equipment and maintains room in a clean manner

Organizational Expectations:

·Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

·HIPAA: facilitates to maintain patient confidentiality

·Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

·Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

·Safety: Practices workplace safety daily

Employee Engagement:

·Actively participates in all hospital Service Excellence initiatives and trainings

·Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

·Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

·Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

·Ability to effectively manage considerable mental stress

·Ability to express or exchange ideas by means of the spoken word

·Ability to receive detailed information through oral communication

·Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

·Familiarity with computer and other business machines

Qualifications:

Job License and Certification:

· BLS required