Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Medical Assistant (MA) is an integral member of the healthcare team and is accountable for the clinical and administrative care of patients as assigned by a licensed independent provider and/or Manager. The MA position offers exposure to the clinical, operative, academic, and administrative aspects of Orthopedic Surgery. The MA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning, and rehabilitation as within scope of practice and consistent with their education and training. In addition, the MA will provide administrative support to health care providers within an ambulatory setting. Developing relationships with patients, families, and colleagues, the MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice, and the organization. This is the ideal position for those looking to gain skill with direct and indirect patient care, and who are looking to pursue a career in the healthcare industry (clinical and/or administrative).

In addition to the General Summary Statement and Principal Duties and Responsibilities, this job description includes:
• Direct Patient Care (70%) - Medical Assistant Job Specific Tasks, Responsibilities, Skills, and Competencies
• Indirect Patient Care (30%) - Patient Service Coordinator Job Specific Tasks, Responsibilities, Skills, and Competencies

These percentages may vary based on the needs of the Department.

Qualifications

Direct Patient Care: Medical Assistant Job Specifics

Clinical Duties and Responsibilities

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
• Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
• Accepts assignments for patient care within the scope of their preparation and within current standards of practice.
• Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic, and timely.
• Utilize two appropriate patient identification methods for each patient in compliance with regulations.
• Review the daily schedule of patients and facilitate efficient patient flow including x-ray order entry, cast/bracing requisitions, etc.
• Accurately obtains vital signs including BP, height weight, temperature etc., elicits information about the patient’s basic health status/medications, and administers relevant care within scope of practice.

• Performs routine procedures that may include suture/staple removal, basic wound care, issue and fit durable medical equipment if appropriate within clinic setting.
• Obtain MRSA/MSSA swabs from identified pre-operative patients.

• Participates in team-based care and patient education initiatives to support the health and wellness of patients. Reinforces patient instruction as directed by providers,
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Following approved clinical practice guidelines and workflows, enters appropriate orders for radiology, laboratory testing and other care needs.
• Performs a variety of tasks, including those that may be facilitated by administrative staff, which influence the overall operations of the unit. These include patient flow, stocking of rooms, scheduling tasks and all other duties as assigned.

Indirect Patient Care: Patient Service Coordinator Specifics

Administrative Duties and Responsibilities:

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Perform full front desk job responsibilities, including patient check-in/out.
• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilizes organizational resources including management of time, supplies, equipment, and other assets.

Additional Job Details (if applicable)

Technical Skills Requirements

• Keeping current and knowledgeable with all MGB applications in use by the hiring practice which may include the following programs:
  • Epic
  • Radiology Entry Order
  • Patient tracking
• Staying up to date with all application training and requirements as indicated by your Administrative Manager

Communication & Teamwork skills Requirements

• Demonstrates effective oral and written communication skills in English.
• Communicates in a professional, courteous, clear, and concise manner, including writing.
• Facilitates therapeutic relationships between patients, families, and other members of the health care team.
• Ability to work as part of a collaborative healthcare team.
• Acting in a respectful manner toward patients & colleagues.
• Demonstrates excellent interpersonal skills.
• Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.
• High degree of computer literacy.
• Excellent organizational skills and ability to prioritize a variety of tasks.
• Impeccable attention to detail.
• Ability to demonstrate professionalism and respect for subjects’ rights and individual needs.

Other

• Ability to manage work processes in a neat and systematic way.
• Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows.
• Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment.
• Ability to type accurately and enter data at an intermediate level.
• Ability to become proficient in using the EHR and other appropriate applications.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

104 Endicott Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.