Job Description

Posting number: ORSS1234-225329-82626KK

Department: Louisiana Works

Division: Office of Unemployment Insurance Administration

Job classification: ORS SPECIALIST 1

Posting type: Open

Categories: Administration, Miscellaneous, Customer Service, Office and Administrative Support

Multiple job vacancies will be filled from this job posting!

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

The ORS Specialist 1/2/3/4 will respond to incoming calls from individuals filing for unemployment benefits, completing weekly certifications, and seeking information regarding the status of their unemployment claims.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Examples of duties

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here

Supplemental information

• Reviews claimant and employer correspondence for various unemployment claim types; conducts fact-finding, interprets unemployment insurance laws, and issues monetary and non-monetary determinations while ensuring compliance with federal and internal performance standards.
• Prepares and submits daily production and missed production reports in a timely manner.
• Attends meetings and completes all required trainings provided by Louisiana Civil Service, LWC, and BAT.
• Performs phone duties and other assigned responsibilities as directed by management.

Position Specific Details:
Location: Baton Rouge, La
Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

Please click on the links below to learn more about each job level:
ORS Specialist 1
ORS Specialist 2
ORS Specialist 3
ORS Specialist 4

How to Apply:

No Civil Service test score is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:
For further information about this vacancy, contact:
Kedrick Kennedy
kedrick.kennedy@la.gov

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154