Job Description

ORS CSU Supervisor

FT / PT Status – Full-Time
Salary – $26.61 - $ Hourly Wage
Remote Work / In-Office – Hybrid

Recruiter – Sarah Cox | scox@utah.gov | 8015384234
Application Deadline – 7/19/2026

Key Responsibilities

If you are a CURRENT Utah Office of Recovery Services employee and would love to lead, coach and direct staff, look at this announcement!!!

The Office of Recovery Services in Taylorsville is looking for a dedicated person to work as a CSU Manager, Collection/Compliance Supervisor, in the Customer Service Unit (CSU). The CSU Manager supervises and manages a functional area of Child Support Services and coordinates and manages functions of automated computer systems. They ensure compliance with specific policies and established timeframes; and supervise staff, including making hiring recommendations, identifying training needs, determining and delegating work assignments, coaching, mentoring, evaluating work performance, recommending and overseeing corrective and disciplinary action when necessary.

This position will work 8 a.m. to 5 p.m., Monday through Friday.

The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.

This recruitment is open ONLY to current Utah Office of Recovery Services employees.

A Career Mobility Agreement will be used.

Principal Duties
The CSU Manager:
supervises staff and maintains a positive team atmosphere
manages daily operations and resources for adequate team coverage
evaluates cases and determines need for on-going agency involvement
provides training, instructions to staff, management, clients, and/or administration
monitors wait times within the telephone system, completes monthly audits
analyzes, summarizes and/or reviews data, reports findings, interprets results, and/or makes recommendations

Qualifications

Minimum or "day-one" qualifications:

The Ideal Candidate
The model candidate for this position is a current employee of ORS who is able to:
•use case management software systems
•coordinate activities or tasks
•assess organizational needs such as staffing, training, security, etc.
•maintain confidentiality
•has excellent customer service in dealing with people in a manner which shows sensitivity, tact, and professionalism
•address and resolve issues on the team level

About the Role

Location –
4315 S 2700 W
Taylorsville, Utah, 84129
United States
Background Check Required – Yes
Drug Test Required – No
Schedule Code – AX - Employees in supervisory positions

Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency
For more information dhhs.utah.gov

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.