Job Description

At Rehab Associates, our culture is built on one simple principle: a positive attitude makes all the difference. We live by two guiding philosophies—the Rehab Associates Way, which shapes how we care for our patients and partners, and the Family Code, which defines how we support and respect one another as a team.

When you join Rehab Associates, you become part of a collaborative, patient-focused organization that is committed to helping both our patients and our employees thrive.

Perks & Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and 401(k)
• Generous paid time off
• Multiple opportunities for professional development, specialization, and leadership growth
• Employee discount programs
• Employee Assistance Program (EAP)
• A supportive company culture that invests in your success and long-term career growth

The Patient Care Coordinator serves as the first point of contact for all incoming referrals, patients, and referral sources. This role is essential in creating a welcoming first impression by providing exceptional customer service with professionalism, warmth, and efficiency.

Responsibilities include:

• Answer incoming calls from patients and referral sources in a courteous, timely, and professional manner.
• Schedule new patient appointments and process incoming referrals accurately.
• Provide information regarding Rehab Associates' services, clinic locations, and registration process.
• Maintain a thorough understanding of insurance trends, direct access regulations, referral sources, FOTO, and the Rehab Associates website.
• Accurately collect and enter patient information while maintaining attention to detail.
• Protect patient confidentiality at all times by adhering to HIPAA regulations and company privacy policies.
• Collaborate with clinic staff to ensure a seamless patient experience from the first interaction.

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service and communication skills, both in person and over the phone.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude with a team-oriented mindset.
• Proficient computer and data entry skills.
• Passion for providing an outstanding patient experience.