Job Description
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
As an Organizational Wellness Specialist with the Workplace Interventions team, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Conduct consultations with Customers and complete requests for the delivery of specialized services such as mediation, coaching, gender diversity support, workplace assessments and/or the customization of learning materials
- Manage a large portfolio of Customers and assist in the selection, suitability and parameters of Workplace Intervention services
- Conduct needs assessments for customer challenges or non-standard requests for support and advise on recommended solutions or options
- Project manage all aspects of service delivery from contract negotiation through to case closure
- Follow up on Customer requests that have yet to be converted to active cases
- Recruit for Service Provider Network as required
- Coach and advise Service Providers in relation to standard and non-standard service offerings
- Monitor and track customer satisfaction results for all services
- Review, modify and correct month-end service provider billing submissions; enter monthly billing information into case management platform where needed
- Research and update content for presentations/training sessions and ensure that topics are current and relevant for Customers
- Where applicable/feasible, deliver educational workshops or departmental information sessions
- Facilitate the development of systems, products and processes that support excellent quality of service
- Make recommendations for new Organizational Wellness presentations or services
- Participate in team meetings and share meeting coordination and record keeping duties
- Integrate sustainable practices into business operations
What we’re looking for:
- Bachelor’s degree, preferably in Psychology, Sociology, Organizational Development, Human Resources or Health and Wellness
- 3-5 years’ experience developing content for educational sessions and workshops
- Excellent command of the English and French language is required, both verbal and written
- 2-5 years providing solution-focused consultation to decision makers in Customer organizations: sales and/or account management experience would be highly relevant
- Knowledge in the following areas preferred: Psychology or Industrial-Organizational Psychology, Mediation, Wellness; Organizational Development; HR; Sales and/or Account Health and Management
- Proven project management skills
- Strong organizational and time management skills
- Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint) and video conferencing platforms
- Excellent and demonstrable customer management skills
- Creativity, resourcefulness and ability to take initiative
- Strong ability to work within a team
- Ability to provide seamless customer service delivery to both internal and external stakeholders
- Strong organizational and time management skills
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.
