Job Description

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

Reporting to the Organizational Development Manager, the Organizational Development Specialist assists with organizational need assessments; design, development, implementation and evaluation of training and professional development programs; and assists with strategic HR and change initiatives.

Principal Duties and Responsibilities (*Essential Duties)

• Supporting the Organizational Development Manager with organizational development (OD) strategies, processes, and assessments.
• Assist with the development, collection, and analysis of training/OD program data. Research best practices in onboarding, training, mentoring, career development, employee engagement and talent retention.*
• Assist with the planning, development, implementation of development and training programs for USO employees to include supporting training delivery.*
• Administer instruments related to OD/training work such as DiSC, 360 tools, e-learning tools, learning management system, etc.*
• Aids HR team members to implement strategic projects/programs and track progress toward goals.*
• Working on communications by drafting written materials such as presentations, program descriptions, and training materials. Respond to inquiries related to training and professional development programs. *
• Engage with a wide range of employees at various levels, regions, and departments of the organization in support of HR priorities, strategic and change initiatives, and OD objectives.*
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• Bachelor’s Degree in organizational development, human resources, psychology, business administration or related field.
• 3-5 years work experience in organizational development. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Proficient written and oral communication skills, including proficiency as a presenter and facilitator. Adept with a variety of multimedia training platforms and methods.
• Ability to assist with the design and implementation of effective training and development programs, and ability to evaluate and research training options and alternatives.
• Experience in collecting and analyzing data from training and development programs.
• Experience in projects/programs requiring cross-functional collaboration.
• Strong interpersonal and problem-solving skills. Ability to interact with employees at all levels throughout the organization with confidence, integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. Demonstrated expertise in Excel and PowerPoint highly desired.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• The salary range for this position is $68,000- $85,000.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.