Job Description

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Organizational Development and Engagement Manager support the organizational development, talent engagement and retention programs to ensure that CHS meets its strategic talent goals and operational objectives. With a focus on building relationships between CHS and team members through the planning, design, development and execution of engagement programs, tools and solutions, the incumbent provides support in talent management, team member engagement, and organizational development to enhance CHS’s overall effectiveness, culture and capability. Overall, the Organizational Development and Engagement Manager contribute to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, child welfare management, community school and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida'shistory!
• Growth and professional development opportunities
• Great benefits package,including generous paid time off and holidays

Essential/Primary Job Functions

1. Act as an ambassador and supports the development of a comprehensive Organizational Development and Talent Engagement (ODE) program that enhances the overall effectiveness, culture, and performance of the organization.

Culture and Engagement (70%)

• Facilitate the design and delivery of the New Employee Orientation and Experience for team members, including the development of support tools to help drive team member engagement.
• Partner in the design, development and delivery of team member engagement programs to drive retention and enhance team member engagement.
• Oversee the development and execution of CHS Connect and Team Member Learning Communities to create a supportive and inclusive work environment, boost team member engagement and motivation.
• Supports the management CHS culture and belonging initiatives, aligning efforts with mission and values.
• Facilitate remote events to promote a culture of inclusion and belonging, boost team member engagement and motivation.
• Assist with the evaluation of OD solutions by continuously monitoring and soliciting feedback on all programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption.
• Maintain and update materials (job aids, standard operating procedures (SOPs), course outlines, presentation materials, handouts, communications, participant guides, leader guides, etc.) to provide a seamless experience for team members.
• Create communications on behalf of team to inform and engage, initiate and follow up on survey completions, and sustain engagement and utilization of best practices and tools associated with each program or initiative.
• Support the Sr. Director with the design and development of scalable solutions that align to our cuture and strategy, assisting in defining scope and requirements, as well as in developing and maintaining project plans.

Organizational Development (30%)

• Support Sr. Director with needs assessment and delivering customized programs to increase talent engagement and retention.
• Support organizational design and effectiveness, culture and talent capabilities through the delivery of various OD interventions (teambuilding, performance management, mentoring, engagement surveys and action planning, etc.).
• Support the development and implementation of internal communication plans, including assessment material, summary reports, action planning toolkits, etc.
• Assist the Sr. Director in developing measures to define progress and success; establish ongoing reporting requirements and key performance indicators; maintain regular Talent reports
• Conduct assessments, surveys, and data analysis to identify areas for improvement and development
• Prepare reports, summaries and other materials for meetings and other project reviews.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on talent and learning-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures, and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond Values in the performance of all job duties.

Job Qualifications

Education and Licenses:

• Bachelor's degree in business (with an emphasis on Human Resources), Education, HR/OD, Instructional Systems, or related field from an accredited university, required.
• Master's degree, strongly preferred.
• Certification in Human Resources or Learning (SHRM-CP, PHR, CLP, etc.) strongly preferred.

Experience:

• Three years of experience in HR/OD, learning or development, preferably in nonprofit or social services, required
• Equivalent combination of education and experience may be considered.
• Experience in curriculum development, delivery and measurement.
• Experience in supervising direct reports, preferred
• Work experience in managing projects and programs.

Knowledge, Skills and Abilities

Knowledge of: Human Resources | Organizational Development | Leadership & Professional Development | Culture and Equity Diversity Inclusion & Belonging | Project Management | Human Services | Child Welfare | Social Services Administration

Skills and proficiency in:

• Planning, organization, project management, oral/written communication, including presentation/platform
• Interpersonal relationship building, collaboration, teamwork and facilitation
• Software including MS Excel, PowerPoint, Word, Outlook; Adobe; Paylocity; Relias and course authoring tools

Ability to:

• Train, coach and positively influence supervisory and management leadership
• Develop/deliver instructor-led and web-based training, adapting to various learning styles and skill sets, while measuring and evaluating learning impact
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments
• Perform at a high level of autonomy, with general supervision
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality
• Synthesize large amounts of data and create focus on key priorities related to organizational objectives
• Demonstrate the behaviors of our CHS Common Bond Values
• Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change

All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit https://info.flclearinghouse.com

Together, good can be done.