Job Description

Company: Alterna Savings & Credit Union Ltd.

Job Type: Full-time

Vacancy Status: This posting is for an existing vacancy

Target Salary Range $51,000 - $61,000 Per Hour

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Scope of Position

The Organizational Development Administrator supports the implementation, delivery and ongoing maintenance of key talent development, talent management and culture related programs to enhance the capabilities of employees through administration of programs, the Learning Management System (LMS), and other applications and portals.

Major Responsibilities

1. Systems and Talent Development Administration

Administer Organizational Development Systems

• Maintain me@alterna learning and development portal, to ensure optimal usability, and troubleshoot issues.
• Liase with external platforms (i.e., P2M, Qualtrics) by working with vendors to implement improvements and troubleshoot issues.
• Maintain user profiles on all Organizational Development systems and platforms.
• Assist in set up of e-learning solutions (social learning, webinars, other learning portals, LMS).
• Quality check new and updated eLearning for link integrity, presentation, spelling and grammar.
• Leverage the Learning Management System to register and assign learning across Alterna.

Administer New Employee Onboarding

• Administer new employee onboarding program set-up in collaboration with Human Resources, Compliance and hiring managers.
• Co-ordinate organizational mandatory training program to ensure compliance with role and regulatory requirements.
• Ensure learner profiles are up-to-date in the learning management system with current regulatory training completions.
• Follow-up with managers to ensure appropriate learning and development is taking place with new hires.
• Conduct new employee feedback surveys track trends for continuous program improvements.
• Manage New Hire Kit pricing, purchasing, inventory and distribution.

Team Resource

• Support implementation and execution of new and revised programs per plan.
• Produce, share and escalate compliance reporting and respond to audit requests.
• Develop and maintain Standard Operating Procedures (SOPs) for new and updated Organizational Development processes, portals and platforms.
• Refer managers to the Professional Development Policy as a resource in the building of development plans and facilitating professional certifications for roles.
• Ensure OD mailbox service requests are addressed on time and efficiently triaged or solved.

2. Culture Initiatives Administration

Rewards and Recognition

• Administer day-to-day operations of rewards and recognition programs.
• Assists in the design and delivery of rewards and recognition programs that includes but is not restricted to service awards, employee and team recognition programs.
• Administer rewards and recognition portals to ensure alignment to business needs and make recommendations to follow best practices.

Employee Engagement

• Administer annual Employee Engagement Survey technical requirements including survey preparation, participant and role management, internal benchmark updates, development of dashboard filters and preparation of management dashboard cascade.
• Design and develop Pulse or other employee surveys to meet business needs.

3. Data and Analytics

Budget

• Assist in pulling and preparing data for budget planning based on recruiting estimates, contract renewals and other variables.
• Reconcile OD expenses through invoice review, for approval and submission to Accounts Payable.
• Capture expenses in budget and support the creation of accruals for submission to Accounts Payable.

Data

• Support eLearning effectiveness through metric reporting.
• Track, benchmark and report training and development participation.
• Report outstanding and expired requirements.
• Initiate escalation as required.

Qualifications

Educations / Certifications / Experience

• Post-secondary education (or relevant combination of education and experience in a similar role) in Human Resources, Adult Education or Training and Development, preferably a certificate or diploma from a college, university, or a recognized and acceptable supplier of train the trainer courses.
• 2 years’ experience supporting onboarding programs, learning programs, or facilitation in a business environment.
• Expert with excel, powerpoint, and other applications.
• Member of the CSTD or HRPA association is an asset.

Knowledge & Skills

• Experience having coordinated enterprise-wide on-boarding programs and/or certification program(s).
• Experience with Learning Management Systems.
• Experience with survey applications (Qualtrics, Suvey Monkey)
• Experience preparing, tracking and managing budgets/forecasts is an asset
• Good working knowledge of fundamental banking practices/processes (credit, deposit, banking system etc) is an asset.

Competencies

• Ability to effectively function with ambiguity – to create structure and process to help move programs forward.
• Tech saavy – to quickly learn and apply knowledge of systems and applications
• Strong oral and written communication and presentation skills
• Technical writing
• Attention to detail and quality
• Project planning and coordination skills
• Proven communication skills showing a proactive understanding and sharing of viewpoints when interacting with others
• Service Oriented with a genuine caring and desire to help others
• Active in relevant association/network to remain current
• Strong initiative and self-starter

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants.