The
Organizational Change Management (OCM) Lead
will support the Texas Comptroller of Public Accounts (CPA) on the Centralized Accounting Payroll/Personnel System (CAPPS) State of Texas Accounting and Reporting Resource (STARR) financial system implementation. This senior-level role is responsible for leading change management strategy and coordination across more than 200 state agencies and institutions of higher education that interface with CPA's statewide financial systems. The OCM Lead will serve as a structured liaison between CPA and agency stakeholders, extending CPA's reach through coordinated communications, readiness planning, and training support activities. This engagement spans User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) phases, with the goal of ensuring agencies are prepared and capable of operating in the new CAPPS STARR environment. All work products are subject to CPA review and approval, and the Comptroller retains ownership of all system decisions, training content, policies, and final communications.

RESPONSIBILITIES

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  Serve as a structured OCM liaison to state agencies, coordinating communications and readiness activities under the direction of CPA's OCM team.
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  Develop change and readiness artifacts, including readiness checklists, agency communications, and Q&A content, consistent with CPA's direction and approved frameworks.
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  Conduct structured Business Readiness Assessments at defined project milestones, evaluating agency preparedness across participation, communications, training, and operational readiness dimensions.
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  Oversee UAT readiness strategy and coordinate agency communications related to schedules, roles, participation responsibilities, and escalation pathways.
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  Establish and oversee the Train-the-Trainer and End User Training coordination approach, including logistics, agency outreach, and dissemination of CPA-developed training materials.
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  Own the communications strategy for the engagement, ensuring all agency-facing communications are CPA-approved and consistent with the overall OCM approach.
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  Provide periodic summary reports covering status and readiness themes across all four readiness dimensions, including pre-milestone summaries in advance of key project events.
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  Direct and oversee the work of OCM Coordinators, including setting work priorities, reviewing deliverables, and ensuring quality across all OCM activities.
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  Maintain a log of agency communications and escalations, and facilitate feedback loops between agencies and CPA to surface readiness gaps and change impacts.
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  Provide weekly status reports to the CPA Contract Manager summarizing completed, in-progress, and planned activities.

Requirements

MINIMUM QUALIFICATIONS

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  8 years of experience in organizational change management, including direct experience designing and executing stakeholder engagement plans, readiness assessments, and agency communications for large-scale technology implementations or enterprise system transitions.
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  5 years of experience executing project-level change strategies, including the measurement of change readiness and long-term sustainability.
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  5 years of experience designing and conducting Business Readiness Assessments for large-scale technology transitions, including establishing baselines and producing executive-level readiness reports across a multi-agency population.
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  5 years of experience leading and managing a change management team or coordination staff in a senior or lead capacity, including directing work, setting priorities, and ensuring quality of deliverables.
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  5 years of experience developing executive-level communications and governance frameworks for complex, multi-stakeholder technology transitions.
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  5 years of experience applying structured change management frameworks, such as Prosci ADKAR, ACMP CCMP, or equivalent, to support adoption and readiness outcomes on large-scale ERP or statewide system implementations.
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  5 years of experience managing structured activities across multiple concurrent workstreams, including tracking participation and engagement data, producing status and readiness reports, escalating risks, and preparing pre-milestone summaries for project leadership.

PREFERRED QUALIFICATIONS

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  5 years of direct experience working within or supporting Texas state government.
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  5 years of functional experience with CGI Advantage software or an equivalent application.
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  5 years of experience with CPA's legacy Statewide Financial Systems production support activities.
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  2 years of experience with a Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.

ADDITIONAL REQUIREMENTS

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  Must be able to work independently in a diverse team environment with both on-site and remote team members.
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  Must demonstrate strong written, verbal, and interpersonal communication skills.
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  Must have knowledge of project management methodologies.
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  Must demonstrate the ability to multitask and be prepared to put in extra effort when necessary.
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  The selected candidate may be required to work outside normal business hours, including evenings, weekends, and holidays, as requested and pre-approved by CPA.
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  All travel, per diem, parking, and living expenses are the responsibility of the candidate; CPA will not reimburse these costs.

WORK LOCATION AND SCHEDULE

Location: Texas Comptroller of Public Accounts, LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78774.