Job Description

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We look forward to hearing from you!

Position Highlights

ICBC’s Customer Contact Centre, People & Culture division has an opening for an Organizational Design Specialist.

The Organizational Design Specialist will partner with the business and HR to conduct operating model and organizational design initiatives to support organizational transformation and vision for the future. Additionally, reporting to the Manager, Compensation & Org Design , the Specialist will play a key role in supporting the stand up of ICBC’s Organization Design Centre of Excellence (CoE).

You will bring your strong background in HR or organizational design consulting experience, having led organizational design and structure transformation projects.

Other responsibilities will include:

• Conduct operating model and organizational design, including:
• Conduct current state analysis
• Develop operating models in collaboration with relevant stakeholders, including capability frameworks and service delivery models.
• Collaborate with relevant business leaders to develop high level organizational structures and workflows that meet capability requirements, including preparing design options, testing against design criteria, and aligning leadership around design selection and implementation.
• Develop role level structures and designing jobs, including the development of job descriptions.
• Collaborate with the Compensation team to align organizational design work to compensation framework.
• Develop and apply standard tools and processes, frameworks, guidelines for performing operating model and organization design at ICBC.
• Apply the intake and prioritization of service requests from the business.
• Liaise and consult with external partners, participating in the procurement and selection process and providing ongoing quality assurance and knowledge sharing throughout projects
• Define and maintain long term project metrics (e.g. customer service levels, quality, efficiency, etc.) to measure design success.
• Support the planning process for design implementation, alongside the Change Management team and HR Business Partners.
• Leverage research, data, and analysis to tell a story and gain buy-in when making organizational design recommendations.
• Support learning and communications about organizational design in the business.

Position Requirements

• Post-secondary education in Human Resources, Business Administration, or other relevant discipline.
• Organizational design certification or a professional designation (CPHR or similar) is an asset.
• Minimum 5 years of experience developing operating model and organizational design (either internal to HR or within a consulting context), preferably within a unionized work environment.
• Experience implementing with large scale transformations and/or change management, in large and complex organizations.
• Experience working within the insurance industry is an asset.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

ICBC provides comprehensive benefit coverage to all eligible employees including a defined benefit pension plan and 4 weeks’ vacation, plus 3 Wellness Days per year.

• Three options available for your health and dental coverage
• Employee and Family assistance program (wellness support)
• Basic group life insurance
• Voluntary group life insurance
• Critical Illness insurance
• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
• Long term disability plan
• Pension plan – defined benefit pension plan that pays a benefit to you or your beneficiary upon termination, death, or retirement.

Our values guide how we interact with customers, stakeholders, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team. Come join us at one of BC’s Top Employers!

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