Job Description

We are seeking an experienced Organizational Change Management (OCM) Manager to drive the people side of change for a critical multi-year enterprise conversion initiative. This role will lead change management efforts for the migration of 3,200+ communities of a recent acquisition to a modern platform, working with highly tenured staff and managing complex stakeholder dynamics across multiple waves through December 2027. This position is onsite 5 days a week at our Richardson, TX location.

Key Responsibilities

Change Strategy & Leadership

• Develop and execute comprehensive change management strategies aligned with the ADKAR model or similar framework
• Lead OCM initiatives from September 2025 through December 2027, ensuring seamless integration with program governance
• Design and implement wave-based change management approaches that minimize redundancy while maximizing lessons learned
• Partner with Program Manager to ensure change management is fully integrated into governance structures, not treated as an ad-hoc effort
• Drive adoption across an organization with highly tenured, influential staff who have natural resistance to change

Stakeholder Engagement & Communication

• Develop comprehensive communication plans synchronized with each implementation wave
• Segment stakeholder groups (staff, board members, homeowners, partners) and tailor messaging to address unique needs and concerns
• Create communication templates, content library, and playbooks for each wave
• Implement multi-channel communication delivery (email, intranet, push notifications, virtual meetings, printed materials)
• Conduct regular Q&A sessions and milestone announcements to reduce uncertainty and build trust
• Monitor feedback channels and proactively address concerns throughout the migration

Change Network Development

• Identify and develop change champions from acquisition staff in early waves
• Build and manage a network of Change Advocates to reinforce key messages and provide peer support
• Coordinate with Communication Analyst to ensure consistent messaging across all channels
• Leverage acquisition’s strong team collaboration culture to drive adoption and process redesign

Training Coordination & Support

• Partner closely with Training Lead to ensure change management and training efforts are aligned
• Support implementation of Train-the-Trainer model with core acquired company trainers
• Coordinate with acquisition and client’s training teams
• Ensure training addresses role-specific needs and is delivered just-in-time for each wave
• Support blended learning approach combining virtual, in-person, and self-guided resources

Measurement & Continuous Improvement

• Develop and implement change adoption metrics and tracking mechanisms
• Conduct surveys and gather feedback to measure communication effectiveness
• Track progress along the change curve using ADKAR or similar methodology
• Capture and apply lessons learned across waves to institutionalize improvements
• Provide regular reporting on change readiness and adoption rates to steering committee

Qualifications

Required Qualifications

Education

• Bachelors degree preferred

Experience

• At least 3-5 years of organizational change management experience with large-scale technology transformations required
• Proven track record leading change initiatives impacting 1,000+ employees
• Experience managing change in organizations with highly tenured, resistant-to-change populations
• Background in property management, HOA management, or similar service industries preferred
• Experience with multi-wave, phased implementations
• People leadership experience required

Change Management Expertise

• Knowledge of change management methodologies (ADKAR, Prosci, Kotter, etc.)
• Strong understanding of adult learning principles and training coordination
• Experience developing and executing multi-channel communication strategies
• Proven ability to build and manage change networks/champion programs
• Skills in stakeholder analysis, impact assessment, and resistance management

Leadership & Interpersonal Skills

• Exceptional emotional intelligence and ability to navigate complex organizational dynamics
• Strong facilitation and presentation skills for diverse audiences
• Ability to influence without authority and build consensus across stakeholder groups
• Cultural sensitivity and experience working with long-tenured employees
• Collaborative approach to working with cross-functional teams

Communication Skills

• Outstanding written and verbal communication abilities
• Experience creating executive-level communications and presentations
• Ability to translate complex technical changes into meaningful business impacts
• Skills in developing compelling change narratives and vision statements
• Experience with various communication platforms and tools

Preferred Qualifications

• Prosci or similar change management certification
• Experience with property management systems or ERP implementations
• Background in both waterfall and agile environments
• Experience with Train-the-Trainer program development

Location & Travel

• This role requires daily onsite presence 5 days a week in office. Expect 10% travel for stakeholder meetings support.