Location Meycauayan, Bulacan, Philippines
Company Nestlé Integrated Business Services Manila, Inc.
Employment Type: Full-Time
Education Bachelor’s Degree
Work Experience 3+ Years of Relevant Experience
Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.
Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.
The Order to Cash Supervisor leads the end‑to‑end demand capture process, ensuring timely and accurate order management across manual and electronic channels. The role ensures compliance with global O2C standards, drives continuous improvement, monitors KPIs and SLAs, resolves exceptions, and partners with cross-functional teams to enhance operational efficiency and customer experience.
This role also supports Nestlé Business Services’ commitment to delivering high-quality service through Lean principles, strong stakeholder collaboration, and a people‑focused leadership approach.
Oversee Demand Capture activities across manual and electronic order methods.
Ensure timely and accurate execution of all activities within agreed SLAs.
Report system failures and coordinate resolution with Centre of Competence (CoC) and Master Data teams.
Supervise day-to-day team operations and ensure E2E and global compliance.
Analyze periodic reports, create action plans, and drive continuous improvement initiatives.
Collaborate with AR Lead and other O2C streams (Billing, Collections, Credit Analysis, Claims, Reference Data).
Manage escalations and promote the NCE (Nestlé Continuous Excellence) mindset using Lean tools.
Ensure effective documentation, audit readiness, and closure of audit findings.
Lead team goal‑setting, performance reviews, and capability-building efforts.
Bachelor’s degree (Accounting beneficial but not required).
At least 3 years of experience in Order to Cash, Supply Chain, or Demand Capture.
Experience using SAP and MS Office applications.
Demonstrated leadership capability and experience managing teams.
Strong problem-solving skills and ability to implement process improvements.
Fluent in English and able to work effectively in a regional or multicultural environment.
Knowledge of Nestlé Corporate Business Principles, NCE principles, SAP, and business strategy (as required by NBS roles).
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
