Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
The purpose of the role is to act as key contact of CS department, to co-ordinate and optimize CS activities and ensure that activities are dealt accurately, in time manner to guarantee maximum customer satisfaction. All in line with MDLZ policies and procedure, as well as local legal requirement.
How you will contribute
You will:
• Shared responsibility for developing Customer Supply:
implement MDLZ programs such as EDI, EBP, etc.
calculate and track EBP - provide input from CS side for agreements with distributors and direct customers to CS&L manager
compliance with revenue recognition and months end closings
• Accountable for participating in initiatives and projects:
support CS&L /OTC manager in various projects
support MD alignment with EDI customers
• Accountable for coordinating order processing and fulfilment tasks:
proactively communicate issues and opportunities within CS&L department and make recommendations
ensure KPI (CFR) RC are correctly and on time maintained in SAP and to drive target achievement
ensuring deliveries in SAP are created and submitted on time
• Accountable for correct and on time issuing of invoices.
• Accountable for ensuring that invoices/CN/DN are issued and posted correctly
• Accountable for assuring audit compliance:
checking of audit reports
approves customer claims form prepared by CS reps, prior to CN/DN issuance - assuring archiving of documents according to local legal requirements and internal policies and procedures
• Accountable for people development
motivate and train CS representatives -develop proper capabilities within OTC team / implement OTC capability program
Accountable for OTC process:
assure documents/process compliance to MDLZ/Law regulations
prepare and archive documents/files according to internal processes and legal requirements
assure that changes are managed accurately and on time
collect, check and archive needed documentation
provide input during audits
regular follow up on Law/regulations news/updates
submit various requests where appropriate (DCF, customer changes, bank details, layout requests - act as support to collaboration role
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Individual Contribution
Know the ethical and legal compliance responsibilities of the position; raise questions and concerns when faced with an ethical or compliance issue; apply integrity in all aspects of professional conduct
Management skills
Know the ethical and legal compliance responsibilities of the position; lead ethically and model compliant behavior;maintainan environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilitiesof their jobs and activelyparticipatein the compliance program.
Execution
Know the ethical and legal compliance responsibilities of the function or business; lead ethically and champion compliant behavior; create a culture where employees are confident to speak up without fear of retaliation; ensure employees in function/business conform to compliance requirements; inspire ethical and legally compliant behavior by employees, business partners and others
More about this role
Job specific requirements:
Bulgarian and English language skills - written and spoken at advanced level is a must.
FMCG experience is preferred.
The employer will assess the employee's professional activity according to the following evaluation criteria:
Employee's compliance with the Employer's Internal Regulation, the Mondelez Code of Conduct, and the Mondelez Internal Policies and Procedures Manual as provided by the Employer, in electronic or in physical format (on paper), as is the case.
Employeefulfilmentof individualobjectivesset by the employer for the trial period of the employee, if applicable (in addition to the general criteria mentioned above),
Employee fulfilmentof individual performance goalsestablishedthrough the "Management and Evaluation of Performance" (MEP) form provided in the Employer's Internal Regulation for that position.
Employee performance of job responsibilities as outlined in section 3 (Responsibilities) of the position description.
Travel requirements: 10%
No Relocation support available
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
RegularCredit & Collections Management (BTC)Customer Service & Logistics
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 80,000 individuals around the world.
Our Purpose
Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Our Brands
We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum.
Our People
Our 80,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are.
Our Strategies
We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities:
• Growth: accelerate consumer-centric growth
• Execution: drive operational excellence
• Culture: build a winning growth culture
