Job Description

YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Grow YOUR career with DHL today!

Role Summary

Provide professional billing, query management, credit control and debt collection services whilst maintaining good customer relations. Manage the OTC team effectively, including Credit Collection and Control, Query Handling and Billing Functions, in order to provide quality service to our customers whilst achieving timely customer payment in line with company targets.

Main Responsibilities

• Oversee credit management to ensure timely debt collection and to manage DSO in line with Global / Regional standards as per Network Finance Manual calculation
• Ensure the finance processes comply with global / regional standards and, where there are deviations, these are adequately substantiated
• Safeguard the integrity of the billing process to ensure complete capture of revenue
• Manage and ensure all receipts are handled on time & accurately to meet regional targets
• Work with the regional office to roll out global/regional programs
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Regular customer visits to maintain good relationships
• Provide professional billing, query management, credit control and debt collection services whilst maintaining good customer relations:
• Ensure timely and error free issuing of invoices
• Ensure timely follow-up of customers’ accounts and prompt payment of outstanding balances
• Ensure Customer Queries are handled with speed and accuracy
• Ensure we handle customer calls in line with agreed GOS, ACR targets
• Regular customer visits to maintain good relationships
• Plan, organize and direct an efficient / effective Query Handling Section to ensure that all queries are satisfactorily resolved within the agreed target time frame & standard
• Identify training needs and career development opportunities to motivate and drive a high-performance team
• Develop KPIs with team members and monitor individual performance

Qualifications

• Bachelor’s degree in accounting / finance
• Having 10 years' relevant experience with 3 years in managerial role, preferably in logistics / transportation industry or multinational companies
• Able to manage, develop relationships and negotiate at all levels of management
• Must be innovative, good communication, presentation, and analytical skills
• Ability to work under pressure.
• Fluent in English (written and spoken)
• Candidates must be able to meet the legal requirements to work in Indonesia
• DHL Indonesia does not sponsor or support work authorization, visa, or immigration processes for this position

Only qualified applications will be processed. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

WHAT WE OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Various benefit programs
• Access to comprehensive learning programs

BECOME PART OF OUR TEAM

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!