Job Description

POSITION SNAPSHOT

Job Title: Order To Cash Lead
Company: Nestlé Business Solutions
Location: Cairo, Egypt

Main Purpose of Job:

Lead the end-to-end Order-to-Cash (O2C) operations and services delivered by NBS across in-scope markets, ensuring high-quality service delivery in line with SLAs, robust business controls, and adherence to Global Standard Processes.

Drive strategic initiatives that improve Nestlé’s working capital, enhance operational excellence, and promote end-to-end standardization.

Lead, develop, and empower a team of supervisors while fostering a culture of continuous improvement, service quality, and stakeholder satisfaction.

KEY RESPONSIBILITIES:

Driving Excellence in the following areas managed in NBS Centers for O2C E2E:

• Customer Solutions
• Sales Support
• Demand Capture
• Billing
• Payment Application
• Credit Analysis
• Claims Management
• Collections
• Reference Data
  
  
• Operations Management / Change Management
• Participate in building and communicating the functional OMP / key priorities.
• Leads a team of supervisors, SPOC and PO in establishing and accomplishing objectives as aligned with the company and functional priorities.
• Ensure full alignment, understanding and execution of the team of people strategies within the functions / teams / processes in scope (Nestle & I, LDv, People plans, talent management strategy, other global people priorities and initiatives)
• Act as a change agent in communicating and aligning key organizational changes that will impact the department.
• Contribute to the stabilization of the operations following a transition.
• Oversees performance and execution of O2C processes and anticipates/plans for potential issues and escalations.
• Manage the immediate resolution of critical issues and escalations.
• Improve the O2C process working closely with the IBS organization / IT/ market(s)
• Responsible for ensuring appropriate controls and audits are in place and performed as required.
• Oversees internal/external audits, knowledge base updates, year-end process interaction and payroll calendar setting.
• Ensure BCP’s for O2C are regularly and successfully tested, gaps are identified and addressed.
• Fully align and work with IBS and other centers to ensure Global Alignment to Standardization.
• As a member of the NBS center leadership team, actively contribute to the development of IBS strategy.
• Evaluate the market potential and the need to introduce new services above markets.

Performance Management:

• Monitors and evaluates team performance and conducts regular performance and development coaching and discussions.
  
  
• Provide support in the execution of developmental plans for the team members.

Talent Management:

• Active participation and contribution in People Day discussions - functional talent calibrations, management calibrations (if relevant)
  
  
• Responsible in building a robust talent and succession pipeline for the teams in scope.

Stakeholder Management:

• Actively participate and contribute in governance and expert network meetings, telcos with markets and other NBS communities.

Key Experiences:

• Bachelor's Degree in Finance / Accounting or other related field.
• At least 6-8 years of solid leadership experience within a Shared Services Center environment is required, with a demonstrated ability to successfully lead direct and indirect teams.
• Strong stakeholder management experience.
• Solid knowledge and experience in Finance / Accounting / Accounts Receivables / Order to Cash activities.
• Experience in leading / sponsoring / participating in projects.
• Proficient in Microsoft Office Suite particularly MS Excel, MS Word, MS Outlook, MS PowerPoint.
• Fluent in English.