Job Description

Order to Cash GBS Manager

At ENGIE Mexico, we deeply value the talent that is already part of our community.

Our identity as Transition Makers and our vision Say Hello to Tomorrow guide the way we evolve. This opportunity will allow you to contribute to the development of key initiatives for the future of energy.
If you are looking for a new challenge, we invite you to take the next step.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

If you are looking for a new challenge, this is your opportunity to take the next step: Join us and be part of the adventure of the century!

Mission of the role:

Lead and manage end to end Order to Cash processes, including Billing, Collections, Dispute Management, Cash Application, and Customer Account Management across four countries in the Americas region. This role ensures timely, accurate, and compliant billing; effective credit and collections management; and strong collaboration with local business units. The O2C Manager drives process standardization, digitalization, and continuous improvement while ensuring adherence to local regulations, tax requirements, and service-level commitments..

Your impact:

As Order to Cash GBS Manager you will directly contribute to the objectives of the area by participating in key activities such as:

1. Leadership & Operational Management

• Lead a multi-country O2C team responsible for billing, collections, cash application, and dispute resolution.
• Ensure consistent and high quality service delivery following GBS standards and SLAs.
• Allocate resources, manage workload distribution, and develop team skills.
• Serve as the liaison between GBS and local business stakeholders in Chile, Mexico, USA, and Canada.
• Oversee process KPIs, dashboards, and performance reporting.

2. Billing Management – Main Functions

• Oversee the billing lifecycle: invoicing, credit notes, and billing accuracy.
• Ensure compliance with country specific tax and regulatory requirements (e.g., DTE in Chile, CFDI in Mexico, sales tax rules in USA & Canada).
• Monitor billing timeliness and accuracy, proactively preventing errors and rework.
• Ensure proper documentation, audit trails, and adherence to internal controls (SOX/compliance if applicable).
• Partner with sales, contract managers, and operations teams to resolve structural issues impacting billing.
• Drive automation and digital billing tools (e-invoicing, workflow platforms, RPA, OCR).

3. Collections & Credit Management – Main Functions

• Manage end to end credit and collections activities for all countries in scope.
• Monitor overdue accounts, reduce DSO, and ensure healthy cash flow.
• Oversee customer outreach efforts and establish escalation paths for high risk accounts with the business.
• Handle payment plans, negotiations, and settlement arrangements with the business if needed.
• Supervise dispute and deduction management, ensuring timely root cause analysis and resolution.
• Coordinate with Treasury and Cash Application teams to ensure proper allocation of payments and refunds.
• Implement credit policies, risk assessments; and credit limit reviews with the business if needed.
• Maintain relationships with major customers and resolve escalated issues.

4. Governance, Compliance & Controls

• Ensure adherence to local fiscal, regulatory, and reporting requirements across all supported countries.
• Maintain strong internal controls aligned with global policies and audit expectations.
• Support internal and external audits with accurate documentation and timely responses.
• Identify and mitigate risks in the O2C cycle.

5. Continuous Improvement & Transformation

• Drive O2C process harmonization and standardization across countries.
• Lead process improvement projects to optimize cycle time, accuracy, cost, and customer experience.
• Promote digital transformation (automation, analytics, workflow orchestration).
• Support system enhancements (ERP, billing platforms, CRM, collection tools).

Requirements:

• Education Bachelor’s degree in preferred in Finance, Accounting, Business Administration or relevant field; Master’s preferred.
• Experience 7+ years of experience in O2C, Billing, or Collections roles; at least 3 years in a leadership position.

• Technical Skills Manage multi-country or regional O2C operations, Knowledge of Latin American e-invoicing regulations and North American billing/tax compliance, Proficiency in ERP systems (SAP, Oracle, etc.) and digital O2C tools, ERPs and Collections/Billing tools.
• Languages Advanced English level

Our commitment to Diversity and Inclusion:

We want everyone at ENGIE to feel free to give their best. We value diversity and offer equal opportunities based on your skills, experience, and potential. Everyone is welcome here, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status.