Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for taking proper orders via telephone, relaying back, and confirming the order with the guest prior to completion of the phone conversation.

The working schedule for this position may include days, evenings, weekends, & holidays based on operational needs.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Items marked with an asterisk are essential functions of this position):

• Arrange room service carts in a professional and appealing manner

• Maintain an adequate amount of room service supplies

• A complete knowledge of the menu and all related menu items

• A complete knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics

• Ability to function with the Point of Service System

• Ability to handle guest concerns and questions in a thorough and professional manner.

• The position is also responsible for completing other duties as assigned by management.

Qualifications:

• Must be at least 18 years of age.

• Must have a valid driver's license, a condition of continued employment.

Knowledge, Skills, and Abilities:

• Must demonstrate a capacity to operate the Point of Sale system and complete elementary math functions.

• Must be responsible for cash, credit card and room charge handling.

• Must demonstrate complete organizational skills both in paperwork and work area.

• Must be able to communicate effectively to co-workers and other staff

Job Demands:

• Varied Shifts 6:30 am-3:00 pm and 3:00pm to 11:30pm; weekends and holidays required.

• Must be able to stand, bend, stoop and push up to 40 lbs.

• Must be able to work in a safe and professional manner.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer