Job Description

Microchip USA is a fast-growing technology distributor headquartered in Tampa, FL. We are a crucial supplier for some of the world's largest manufacturers, sourcing and distributing high-end electronic components like semiconductors, integrated circuits, FPGAs, MCUs, and many more. We solve complex supply chain problems for our clients. 

We are looking to add high-energy, motivated professionals to our team. Our ideal candidate prioritizes their personal and professional development, is confident in their ability to be successful, and brings a positive attitude and strong work ethic to the office every day. 

An Order Support Specialist is responsible for ensuring a seamless client experience while coordinating logistics and client success processes that support timely service delivery. This role serves as a key liaison between clients, internal teams, and external partners, ensuring client satisfaction, accurate order fulfillment, and operational efficiency. This position requires strong communication, organizational, and problem-solving skills, with a balance of customer-facing responsibilities and backend coordination.

Responsibilities:

• Maintains client order pipeline and inquiry management processes. Ensures accurate shipping information, logistics documentation, and client order processing.

• Coordinates transportation actions to include, but not limited to, shipping arrangements, shipping error corrections, and tracking of shipping orders.

• Collaborates with the operations department to provide accurate order status updates and proper client communications.

• Provides professional communications to all key stakeholders.

• Manage client records and CRM updates; prepare and distribute order bills and invoices.

• Understands logistics regulations and manages tariff and customs issues. Provides customs support, tracks, and manages custom requirements.

• Exemplifies organizational core values when communicating with internal and external key stakeholders.

Qualifications:

• Bachelor’s degree in Operations Management or related fields

• Supply chain management experience

• Experience with CRM software

• Excellent attention to detail and problem-solving skills

• Computer proficient with Microsoft Office