Parts Town

Order Quality Specialist

Parts Town  •  $22 - $26.86/hr  •  Addison, IL (Onsite)  •  1 hour ago
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Job Description

Order Quality Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

  • Parts Town Pride– checkout ourvirtual tourandculture!
  • Quarterly profit sharing bonus
  • Fitness center, game room and on-site food market
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Casual dress code
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus FC Perks

  • Bi-Weekly Travel stipend
  • Safety Shoes reimbursement program
  • Holiday pay and opportunities for overtime
  • Referral Bonus Program
  • We offer forklift trainingprograms
  • Free food! We offer free snacks and drinks to show our appreciation to our teammembers

The Job at a Glance

As the OutboundQuality Specialist (internally known as Keeper of the Stockpile) you willperform an essential function acting as a liaison between our Fulfillment Center Customer Service team.Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’ssales orders.

A Typical Day

  • Work closely with internal teams to resolve inventory related order discrepancies and deliverapositive customer experience
  • Investigate and provide resolution for parts that are missing or out of stock
  • Handle escalated part identification and communicate solutions to urgent issues thatneed tobe resolved
  • Update part and shipping information to be accurately reflected in inventory management and purchase order systems
  • Exercise discretion in managing time to locate parts missing from orders
  • Log FC Quality Issues and communicate trends with the internal and leadership teams
  • Resolving aged orders in process and expeditingair orders

To Land This Opportunity

  • You are able to work Monday – Friday 12:30 PM-9:00pm or 1:30pm-10:00pmand are able to work Saturdaysas needed
  • Youshowcasestrong decision making andproblem-solvingskills
  • You possess excellent time management and organizational skills
  • You have intermediate to advanced knowledge of High Jump,Syspro, andExacta
  • Youhave the ability tooperate all material handling equipment safely
  • You possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted.
  • You have fantastic communication skills & you’re proficient in English(verbal and written)

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,993.80 – $53,720.20 annually ($21.15 – $25.82 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Parts Town

About Parts Town

Parts Town was built from the ground up in 1987 with a team of just 5 people. The goal – to reinvent the restaurant equipment parts industry. 35 years later, we’re one of the fastest growing parts distributors in the foodservice equipment industry and have 1000+ team members who support national and international customers.

How did we do it? We hired great people with great ideas. Where others saw the impossible, our Townspeople saw opportunity. We formed important partnerships with manufacturers and built an expansive inventory of OEM parts so we can ship faster and more efficiently. We kept technology front of mind, developing the industry’s first mobile app, where you can research and purchase parts with ease (no more headaches!). As our story continues to unfold, our culture will continue to be centered around our core values (Safety, Integrity, Community, Passion, Courage, and Innovation).

Parts Town has been named to the Inc. 5000 list 15 years in a row, the Crain’s Fast 50 list 10 times, and we’ve landed on Chicago Tribune’s Top Workplace list for the past 3 years. We aren’t satisfied yet - our sights are always set on bigger, outside-the-box opportunities that will shake up the norm. We’re just getting started. Join us!

Industry
Transportation & Logistics
Company Size
501-1,000 employees
Headquarters
Addison, IL
Year Founded
1987
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