Job Description

Stannah is a family-owned manufacturing and engineering company.  Our products move people and goods in and around homes and buildings.  We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business.  The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Order Processor Advisor Jobs in Andover at Stannah – Join Our Team!

We have an exciting opportunity for a Order Processor Advisor to join Stannah based at Andover.

This job will involve delivering post-order customer care, ensuring all stairlift and homelift orders are accurate, complete, and ready for manufacture while supporting customers throughout the final stage of their purchasing journey.

As the Order Processor Advisor, you will work 37 hours a week over a shift pattern, Monday to Friday 08:00 to 20:00, Saturday and Sunday 09:00 to 17:00. This job is a Fixed Term Contract to cover maternity leave.

The salary is £25,000 moving to £25,500 after a successful probation. This role has the ability to hybrid work after passing training and probation period.

This is a great opportunity for someone who enjoys problem-solving, working with detail, and delivering excellent customer service in a fast-paced and varied role. You may be required to help support reception with answering phone calls and covering their desk during busy time periods.

To be successful as the Order Processor Advisor, it is desirable that you have previous experience in customer service or administrative roles involving accuracy and communication. Experience in handling complex queries or working with technical products would be beneficial.

Order Processor Advisor Responsibilities:

• Review all order paperwork to ensure accuracy before processing for manufacture
• Check complex technical information including engineer drawings, stock availability, and payment details
• Liaise with internal teams and customers to resolve order queries and issues
• Work to deadlines while balancing speed and accuracy for customer installations
• Communicate confidently via phone and email with customers and colleagues
• Use Excel and internal systems to manage and validate order data

Please see the full job description here: Order Processor Advisor Job Description

Qualifications

Customer Advisor Requirements:

• Strong written and verbal communication skills with a friendly, positive approach
• Excellent attention to detail and ability to work accurately with data
• Ability to prioritise workload and manage competing deadlines
• Problem-solving mindset with examples of overcoming challenges
• Customer-focused approach with empathy and active listening skills
• Experience using Excel and working with systems/data
• Ability to build relationships with internal teams across the business

Additional Information

If you have previous experience working as a Customer Advisor, Customer Service Administrator, Order Processor, or in a similar role and are looking for a Customer Advisor job in Andover, please click the "apply now" button or contact us for further information.

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme - a proportion of Company earnings shared equally between all employees and paid out at regular intervals
• 25 days holiday, plus bank holidays, with the option to purchase an additional 5 days
• Pension Scheme, matched contribution/salary sacrifice
• SimplyHealth Cash Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy, chiropody and flu vaccinations
• Life Assurance Scheme
• Long Service award scheme, with additional holiday benefit
• Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts, days out and more
• Employee Assistance Programme
• Company Sick Pay
• Enhanced maternity and paternity provision
• Free onsite parking

#HA

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.