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The
Order Processing Specialist is responsible for ensuring the accurate, timely,
and compliant execution of customer orders throughout the order fulfillment
lifecycle. This role supports manufacturing operations by coordinating order
planning, maintaining system data integrity, and ensuring alignment with
production schedules and plant capacity.

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The
position partners with Engineering, Planning, Manufacturing, Logistics, and
Customer Service to support on-time delivery, operational efficiency, and
continuous improvement while delivering a high level of customer service.

Essential Duties and
Responsibilities:

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Manage
the end-to-end execution of customer orders, ensuring accuracy, compliance, and
timely completion throughout the order lifecycle.

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Review,
validate, and maintain customer order information to ensure data integrity and
accuracy.

·
Schedule
customer orders in alignment with production lead times, plant capacity, and
customer requirements.

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Monitor
milestone completion and maintain accurate order status within SAP, Symmetry,
and other business systems.

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Coordinate
engineering activities to ensure timely assignment and completion in support of
customer commitments.

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Maintain
accurate customer ship dates throughout the planning process to ensure
alignment with production schedules and customer expectations.

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Utilize
capacity planning tools to support production balancing and level loading.

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Monitor
daily order queues, prioritize workload, and proactively resolve planning
issues to support on-time execution.

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Process
customer order authorization requests accurately and within established service
level expectations.

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Manage
customer complaint cases by coordinating timely cross-functional resolution and
communicating updates to stakeholders as appropriate.

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Escalate
order risks, scheduling conflicts, capacity constraints, or other issues that
may impact customer commitments.

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Maintain
accurate documentation supporting customer orders, engineering activities, and
order authorizations.

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Collaborate
with Engineering, Planning, Manufacturing, Logistics, Customer Service, and
other cross-functional teams to ensure successful order execution.

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Identify
opportunities to improve processes, increase operational efficiency, and
support continuous improvement initiatives.

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Perform
other duties and special projects as assigned.

Education Qualifications:

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Bachelor's
degree in Business Administration, Supply Chain Management, Industrial
Engineering, Operations Management, or a related field is required.

Experience,
Knowledge, Skills, and Abilities:

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Experience
supporting order management, production planning, supply chain, or
manufacturing operations in a fast-paced manufacturing environment.

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Hands-on
experience using SAP ERP and advanced proficiency in Microsoft Excel for data
analysis, reporting, and order management.

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Ability
to thrive in a fast-paced, high-volume environment while managing multiple
priorities and meeting deadlines.

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Self-motivated
with the ability to work independently, exercise sound judgment, and take
ownership of assigned responsibilities.

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Proactive
mindset with the ability to anticipate issues, identify solutions, and take
initiative with minimal direction.

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Strong
analytical, critical thinking, and problem-solving skills with the ability to
make informed business decisions.

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Exceptional
organizational skills with a high degree of attention to detail and data
accuracy.

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Ability
to quickly learn new systems, processes, and business requirements while
adapting to changing business needs.

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Excellent
verbal and written communication skills with the ability to build collaborative
relationships across cross-functional teams.

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Customer-focused
with a strong sense of urgency, accountability, and ownership.

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Commitment
to continuous improvement and driving operational excellence.