GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the timely and accurate processing of incoming supply orders and the completion of supportive functions in Toxicology Client Services within established Service Level Agreements.
ESSENTIAL FUNCTIONS:
Level 1
• Process and complete all supply order requests.
• Process order rollouts.
• Properly handle email requests and notations in Customer Service Module.
• Process automatic ordering; review order forms and master schedule to maintain accuracy.
• Use Fulfillment Center to process supply order requests as appropriate.
• Use order review tool to evaluate and adjust supply quantity requests.
• Email order confirmations to requesting clients.
• Research and resolve order related issues.
• Manage and process daily MRO mismatch report.
• Reconcile daily problem reports as needed.
• Process RMAs using D365.
• Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements.
• Interact with sales, accounting, and other departments to expedite workflow and resolve order issues.
• Maintain and protect the confidentiality of all CRL and client information.
• Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• Keep work area neat and clean.
• Other duties as assigned
Level 2
• Perform all duties of Order Processing Specialist Level 1.
• To be eligible for Level 2 promotion, the employee is expected to have shown mastery in level 1 Account Coordinator duties. Eligible coordinators will also have demonstrated work accountability and consistent accuracy in their work performed.
• Work with Account Executives regarding product pricing and add/remove pricing via the Accounting Spreadsheet.
• Handle Fulfillment Center Support and Fulfillment Center Account/User Setup requests.
• Work with Supply Fulfillment and Accounting to complete the quote process for Government CS Orders.
• Conduct volume reviews regarding pending orders in Fulfillment Center to cancel/change orders in which clients are found to be overordering.
• Send onboarding e-mails and assist clients with utilizing Fulfillment Center.
• Resolve and reprocess E-Screen order failures in Broadleaf.
• Generate order history reports via Broadleaf.
• Resolve CCF orders entered by the Distribution Center on the Pending Orders spreadsheet.
• Resolve inquiries regarding Formfox FastTrax.
JOB QUALIFICATIONS:
EDUCATION: High School Diploma or equivalent
EXPERIENCE: 1 year of data entry or customer service experience
SKILLS & ABILITIES:
• Cooperative approach to client relations
• Well-developed interpersonal skills
• Ability to communicate professionally both verbally and written.
• Proficient with Microsoft Applications (Excel, Word, Outlook)
• Detail oriented
• Strong organizational skills
• Adaptable and works well under pressure
• Analysis and problem solving skills
• Ability to handle multiple tasks
• Follow through and dependability
• Ability to prioritize and easily adapts to changing priorities
• Team oriented
• Ability to be at work and on time
• Ability and judgment to interact and communicate appropriately with other employees, clients and management
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions.
The following physical attributes are required for this position:
• Sitting for extended lengths of time
• Close vision requirements due to computer work
• Repetitive use of hands, fingers, wrists, and elbows for operating a computer and telephone
• Light lifting, up to 10 pounds
EQUIPMENT: PC and communications equipment, Copier, Microsoft applications.
OTHER: Overtime as required to meet customer needs, to be determined daily. Weekend work as required according to workload.
The employer shall, in its discretion, modify or adjust this position to meet the company’s changing needs.
This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion.
• denotes essential job function
An Equal Opportunity Employer
Pay Range: $17.00 - $30.00
Starting Pay Range $17.00-$19.00
Benefits for Full Time Employees:
CRL was originally founded as Enzyme Technologies in 1979 with our focus on clinical research and development. The name was changed to Clinical Reference Laboratory in 1983 when we began to offer commercial lab testing. Today, CRL has become one of the largest privately held clinical testing laboratories in the U.S., performing hundreds of thousands of tests every day for clients large and small. Our staff works around-the-clock to process and report results seven days a week.
We are driven each day to provide the useful insights people need to live healthy, safe, and productive lives. We serve insurers, employers, healthcare providers and their patients, colleges and universities, as well as federal, state, and local government agencies through a broad array of corporate and personal wellness programs, drugs of abuse testing programs, insurance risk assessment, and molecular diagnostics testing.
Together with FormFox, the nation’s leading provider of ECCF and electronic workflow solutions, we provide integrated solutions for workplace drugs of abuse testing, occupational health testing, and clinical lab testing services. CRL’s industry-leading turnaround times and state-of-the-art equipment and technology, paired with FormFox’s data management and digital workflow solutions, seamlessly connect all participants.
Our mission isn’t to be the most recognized lab, but to be the most trusted laboratory partner by providing personalized service, accurate testing, rapid turnaround time, and innovative systems and solutions. We conduct research, advance our test menu, pursue collaborations, discover new applications for existing data, and hold ourselves to the highest level of quality and client support standards, uniquely positioning our partners to achieve the best possible outcomes. And we do it all with a human touch.
