Job Description

Job Location: NC Wilmington - Wilmington, NC 28412
Position Type: Full Time
Job Shift: Day
Job Category: Customer Service

Summary of Position/Purpose:
The Order Processing Specialist is responsible for the entry and processing of customer’s purchase orders within the set policies and guidelines.

Essential Duties, Functions and/or Responsibilities:
- Sales order entry
- Work with the Accounting department to establish or revise terms per customer requests
- Ensure orders on credit hold are reviewed and released in a timely manner
- Work with the Shipping department to ensure that orders are processed in a timely manner and, in accordance with requested shipping method
- Ensure each order contains correct promotions and rebate codes
- Review backlog twice weekly to ensure all orders are fulfilled in a timely manner
- Open service orders for new/used/rental units prior to shipping
- Perform warehouse transfers
- Indirectly responsible for product quality
- Other duties as assigned

QualificationsEducation and/or Work Experience Requirements:
- High School Diploma
- A minimum of 2+ years of sales related customer service tasks and responsibilities
- Excellent communication both verbally and in writing
- Attention to detail
- Microsoft Office skills and knowledge (data entry)
- Prior experience utilizing an ERP system is a must
Physical Requirements:
- Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations
This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.